https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1015433#M7103 <P>I am trying to update my email signature within HubSpot, and cannot seem to get it to work. Here is what I've done along with the outcome.</P><P>&nbsp;</P><P>- Replaced old email signature and saved, as normal</P><P>- Sent emails still have old signature</P><P>- Deleted signature, saved, waited 10 min, populated new signature, saved</P><P>- Sent emails still have old signature</P><P>- Switched to HTML, no odd or extraneous code, saved. Switched back to simple. Saved.</P><P>- Sent emails still have old signature</P><P>- Deleted cache and cookies from browser</P><P>- Sent emails still have old signature</P><P>- Waited overnight to see if it was just a delay</P><P>- Sent emails still have old signature</P><P>&nbsp;</P><P>Please send help, I'm so frustrated.</P> Wed, 24 Jul 2024 13:55:47 GMT SHARProgramDir 2024-07-24T13:55:47Z https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1015433#M7103 <P>I am trying to update my email signature within HubSpot, and cannot seem to get it to work. Here is what I've done along with the outcome.</P><P>&nbsp;</P><P>- Replaced old email signature and saved, as normal</P><P>- Sent emails still have old signature</P><P>- Deleted signature, saved, waited 10 min, populated new signature, saved</P><P>- Sent emails still have old signature</P><P>- Switched to HTML, no odd or extraneous code, saved. Switched back to simple. Saved.</P><P>- Sent emails still have old signature</P><P>- Deleted cache and cookies from browser</P><P>- Sent emails still have old signature</P><P>- Waited overnight to see if it was just a delay</P><P>- Sent emails still have old signature</P><P>&nbsp;</P><P>Please send help, I'm so frustrated.</P> Wed, 24 Jul 2024 13:55:47 GMT https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1015433#M7103 SHARProgramDir 2024-07-24T13:55:47Z https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1015436#M7104 <P>Interesting dilemma&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/799069">@SHARProgramDir</a>&nbsp;</P> <P>Just to confirm two things:</P> <OL> <LI>Where in HubSpot are you making those signature updates?</LI> <LI>Where in HubSpot are you sending your emails?</LI> </OL> <P>Thanks</P> <P>Frank</P> Wed, 24 Jul 2024 13:58:45 GMT https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1015436#M7104 franksteiner79 2024-07-24T13:58:45Z https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1015441#M7105 <P>Hey there!</P><P>Updating email signature on this page:&nbsp;<A href="https://app.hubspot.com/settings/43675800/user-preferences/email" target="_blank">https://app.hubspot.com/settings/43675800/user-preferences/email</A></P><P>&nbsp;</P><P>Sending emails from inbox, and also attempted sending directly from a contact's record.</P> Wed, 24 Jul 2024 14:00:42 GMT https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1015441#M7105 SHARProgramDir 2024-07-24T14:00:42Z https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1016797#M7117 <P>Got you!</P> <P>So sending from the inbox has it's own signature settings, make sure to check these.</P> <P>For sending one to one emails from the contact record, do the following:</P> <UL> <LI>Update the email signature</LI> <LI>Log out</LI> <LI>Log in</LI> </UL> <P>That works for me.</P> <P>Frank</P> Fri, 26 Jul 2024 07:24:27 GMT https://community.hubspot.com/t5/Tickets-Conversations/Email-signature-still-shows-old-signature-on-emails/m-p/1016797#M7117 franksteiner79 2024-07-26T07:24:27Z