topic Re: HELP PLEASE DOMAIN in Tickets & Conversations

HELP PLEASE DOMAIN

FJackson06 — Tue, 21 May 2024 18:59:23 GMT

How do i move my domain name from an old hubspot account to my new one? I am unable to reactivate my old one.

Re: HELP PLEASE DOMAIN

BérangèreL — Wed, 22 May 2024 08:09:53 GMT

Hi @FJackson06,

Thank you for reaching out to the Community!

I understand that you have a domain A that is connected currently to a Hub account 1 and you'd like to connect this same domain A to a Hub account 2. Please let me know if that's not the case.

For that, you will need to first remove the domain from the Hub account 1 and then, once removed, connect this same domain to the Hub account 2.

If you have already tried these steps but it doesn't work, can you please share a screenshot of the error message you are seeing?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I'd like to invite a couple of subject matter experts to this conversation: Hi @Jnix284, @OPerek-Clark and @Humashankar do you have suggestions to help @FJackson06, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a wonderful day!

Best,
Bérangère

Re: HELP PLEASE DOMAIN

FJackson06 — Wed, 22 May 2024 13:43:15 GMT

That is the case but I am unable to reactive account 1 to remove the domain.

Re: HELP PLEASE DOMAIN

FJackson06 — Wed, 22 May 2024 15:45:26 GMT

What is my option for getting the domain removed from Hub account 1 if it is unable to be reactivated?

Re: HELP PLEASE DOMAIN

FJackson06 — Wed, 22 May 2024 15:53:18 GMT

@Jnix284, @OPerek-Clark and @Humashankar my domain name is lovjazpropertiesftc.org please help. i dont want to buy another domain or have to change from hubspot

Re: HELP PLEASE DOMAIN

Humashankar — Thu, 23 May 2024 01:26:28 GMT

Hi @FJackson06

HubSpot has a limitation that prevents directly removing a domain name from an inactive account (Hub account 1).

As a result, the option to "uninstall" the domain from the old account is not available. Since reactivating the old account is not possible, the main objective is to transfer the domain (lovjazpropertiesftc.org) to your new HubSpot account (Hub account 2).

This process won't impact the inactive account, as a domain can only be linked to one active HubSpot account at a time

Hope this helps !!

Re: HELP PLEASE DOMAIN

Humashankar — Thu, 23 May 2024 01:28:12 GMT

Please proceed with linking the domain to your new HubSpot account (Hub account 2) as we previously planned. This will enable you to utilize the domain with your new account while ensuring a seamless transition

Re: HELP PLEASE DOMAIN

FJackson06 — Thu, 23 May 2024 01:48:15 GMT

Yes that is my main objective is to move the domain to account 2. What is
the process?

Re: HELP PLEASE DOMAIN

FJackson06 — Thu, 23 May 2024 02:07:56 GMT

I get an error when trying to link to account 2

Re: HELP PLEASE DOMAIN

Humashankar — Thu, 23 May 2024 03:16:21 GMT

Hi @FJackson06

Have you received a prompt to verify your domain, (lovjazpropertiesftc.org )? If not, don't worry! Reaching out to the support team will resolve this issue. They can assist in disconnecting the domain from Account 1 and reconnecting it to Account 2, ensuring a smooth transition.

Regards

Re: HELP PLEASE DOMAIN

FJackson06 — Thu, 23 May 2024 12:44:13 GMT

No I haven't gotten a prompt to verify my domain. How do I reach out to the support team to get this resolved?

Re: HELP PLEASE DOMAIN

Humashankar — Thu, 23 May 2024 16:12:40 GMT

Hi @FJackson06

Hubspot support can be reached from here - Help Center (hubspot.com)

Regards

Re: HELP PLEASE DOMAIN

FJackson06 — Fri, 24 May 2024 20:55:05 GMT

So what i am getting is that I am not able to move my domain from hub acct 1 to hub acct 2. Am I correct?

Re: HELP PLEASE DOMAIN

Humashankar — Fri, 24 May 2024 23:13:12 GMT

Hi @FJackson06

You can definitely link your previous domain to your new HubSpot account.

Typically, this requires updating the domain's DNS records.

However, since we don't have access to your old HubSpot account, there may be an extra step required. To ensure a seamless transition,

I encourage reaching out to HubSpot's support team for guidance and assistance.

Best regards

Re: HELP PLEASE DOMAIN

FJackson06 — Fri, 24 May 2024 23:28:07 GMT

The support link brings me back to the community? Soooooo do I have to
upgrade inorder to get the extra help?

Re: HELP PLEASE DOMAIN

Humashankar — Fri, 24 May 2024 23:39:28 GMT

Please make use of this

Help Center (hubspot.com)

Regards