topic AI chatbot struggles in Tickets & Conversations

AI chatbot struggles

MeesvP — Tue, 21 May 2024 14:36:19 GMT

Hi Hubspot-users,

I am trying to create an AI-chatbot with the help of the new beta tool. I am refering to this information page. The goal of the chatbot is helping customers with questions, and sometimes refering them to an employee (when their account is blocked for example). I am using knowledge-base articles to feed content to the AI-bot. The answers the AI-bot is giving varies from really poor to fine (but mostly poor). I dont see much options to train the chatbot expect for making more knowledge articles. What is the best way to train the chatbot? My company currently only uses the knowledge base to feed the AI-chatbot and nothing else. Could there be some problems with using Dutch?

Re: AI chatbot struggles

PamCotton — Tue, 21 May 2024 21:03:20 GMT

Hey @MeesvP, thank you for posting in our Community!

Creating an effective AI-chatbot requires high-quality training data and proper configuration. To our top experts, @matthew-aire, and @RSchweighart do you have any recommendations for @MeesvP matter?

Thank you,

Pam

Re: AI chatbot struggles

MeesvP — Thu, 23 May 2024 08:59:53 GMT

Hi @PamCotton , thank you for replying!
I am very interested in the suggestions of the experts!

To give another example:
When I ask the AI-bot: ''How do I stop my subcription?'', it gives a correct answer. However, when I ask the AI-bot the same question in another session it just replies with ''I dont know'', which is no useful information for customers. It would be nice to receive some tips.

Re: AI chatbot struggles

MeesvP — Mon, 03 Jun 2024 07:28:13 GMT

@matthew-aire, and @RSchweighart, would you have any suggestions? 🙂

Re: AI chatbot struggles

RSchweighart — Thu, 13 Jun 2024 20:31:12 GMT

Hi @MeesvP,

It appears the only way to train the chatbot is via knowledge base articles and public URLs. It doesn't seem like there's a way to force some instructions, at this time. Since it's in beta and still early in the development process, hopefully the capability to control some of the responses will be developed.

I notice this blurb at the bottom of the product update article which makes it seem like English might work the best.

Apologies for the delayed response.

All the Best,

Ryan Schweighart

Whole Hart Impact, LLC

whimpact.co

I help businesses with HubSpot and Zapier.

Re: AI chatbot struggles

NvanLeeuwen — Tue, 10 Dec 2024 08:16:14 GMT

I have exactly the same issue - possibly with Dutch too. I was thinking about creating additional explanations at the end of my knowledge base articles that frame the concepts differently so the bot might understand the problems beter. But would be nice if it would start being more reliable though as it's just using the GPT model, and that has no problem being an agent with the same data