topic Re: Browser Crash when entering My Hubspot in Tickets & Conversations

Browser Crash when entering My Hubspot

fzachs — Mon, 06 May 2024 07:32:07 GMT

Hi! I am on the free plan and have been using HubSpot for a long time, but since a few weeks ago, my browser started to crash on the account page.

I am using Google Chrome on a Mac and every other website works perfectly fine, and I can also access the HubSpot website itself. However, as soon as i click the "Go to my account" button, the browser immediately closes and reopens with a crash report. This happens every time I access "my account". It doesn't matter if I get there using a URL or reopen from history, or with the button on the homepage. As soon as the URL of "my account" is accessed, the browser crashes.

On Safari, this does not happen and I can access my hubspot as usual.

Is this a known issue or does someone know a workaround?

Re: Browser Crash when entering My Hubspot

DianaGomez — Mon, 06 May 2024 11:37:17 GMT

Hi @fzachs,

Thanks for reaching out to the Community!

This could be due to a cookies and cache issue. I recommend clearing them and following these steps to clear the site data, which I'm sure will help clean up your browser and allow you to navigate without any problems.

Best,

Diana

Re: Browser Crash when entering My Hubspot

thetallbillyb — Mon, 13 May 2024 18:19:37 GMT

This has also been happening with our instance over the past week or so. I first noticed it when I attempted to alter the record view for the left menu on the Contact object. Any time I tried to add a property to the view that our team created, Chrome would crash, and I'd have to reload and start over. The only workaround I found there was first selecting a HubSpot property to add to the view, and THEN selecting the custom property.

Just today, one of our sales reps had the issue happen anytime he tried to look at a contact's record. His Chrome browser is up to date, and I've asked him to keep me updated if the issue persists.

Re: Browser Crash when entering My Hubspot

DianaGomez — Tue, 14 May 2024 11:34:12 GMT

Hi @thetallbillyb,

Thank you for informing us about this. Please ensure that you follow the instructions I outlined in my previous message and inform us if the issue continues for you or your colleague.

Best,

Diana

Re: Browser Crash when entering My Hubspot

fzachs — Mon, 27 May 2024 13:43:53 GMT

I do not know who accepted this post as a solution, it wasn't me, but I would have done it now since clearing the browser cookies actually worked. My colleague's Chrome now works again with Hubspot.
Thank you very much!