topic Re: Chat not showing on mobile devices in Tickets & Conversations

Chat not showing on mobile devices

randomsongs — Wed, 06 Sep 2023 14:27:01 GMT

Hi all,

Chat is appearing on desktop but not mobile device. I saw a similar thread prior to posting but i'm not a very technical person so am not sure still on what I should do, to solve my issue.

Thanks.

Re: Chat not showing on mobile devices

Josh — Wed, 06 Sep 2023 15:40:13 GMT

Hi @randomsongs,

By default your chat should show on all devices. You can modify this in the "Target" settings on the chat page. Check to see if there is a setting on your chat that is set to not show on mobile. I've included an example screenshot.

Here's a knowledge base resource as well.

I hope this helps!

Josh

Re: Chat not showing on mobile devices

randomsongs — Wed, 06 Sep 2023 16:19:28 GMT

Thanks!

Re: Chat not showing on mobile devices

Puffnstuff — Wed, 06 Mar 2024 23:30:20 GMT

If chat is appearing on your desktop but not on your mobile device, there could be several reasons for this issue. Sometimes, cached data can cause issues with loading certain elements on websites. Try clearing the cache and cookies on your mobile browser. This process varies depending on the browser you're using, but it's usually found in the browser settings under privacy or browsing history options.

Re: Chat not showing on mobile devices

NJones29 — Sun, 18 May 2025 14:53:24 GMT

This keeps coming up as a solution but the mobile chat box just does not work well. I simply cannot get it to show. Targets are fine, no CSS stopping it, it just will not show.