topic Re: Encryption of Sent Messages in Tickets & Conversations

Encryption of Sent Messages

DSmith15 — Wed, 25 Oct 2023 19:08:52 GMT

Thanks in advance,

We're interested in using Inbox for our customer service team but are in a regulated industry. In our O365 environment, we send sensitive data in an encrypted email to protect its contents. If we were to use Hubspot's Inbox tool and connect to that O365 account, it's our suspicion that the ability to encrypt would be bypassed. Wanted to see if anybody could confirm and hopefully educate on the topic.

Re: Encryption of Sent Messages

kvlschaefer — Thu, 26 Oct 2023 07:23:11 GMT

Hi @DSmith15,

Thanks for reaching out to the Community!

1:1 emails sent via the conversations tool and connected inbox are sent through your own email provider, such as O365 in your case. Therefore, any encryption for these emails should come from your email provider, rather than directly from HubSpot.

For further information on data protection and reliability within HubSpot, please review our HubSpot Reliability - Data protection documentation. Additionally, you may want to explore encryption options provided by Microsoft 365 Message Encryption to ensure secure transmission.

If anyone has experience encrypting emails in O365, please feel free to add your insight 🙂

Cheers,

Kristen

Re: Encryption of Sent Messages

DSmith15 — Thu, 26 Oct 2023 17:24:28 GMT

Thank you, I was more or less able to confirm this. Sending an email from a spoofed email (hello@....) that doesn't exist in our domain did not encrypt as it came via Hubspot. Using a connected account (team@...) did go through email system and arrive encrypted following our regular encryption tools.