topic Re: team email/inbox in Tickets & Conversations

team email/inbox

MSubasic — Tue, 10 Oct 2023 09:54:05 GMT

Hey i am new to Hubspot and trying to lern how to use it.
I have connected our team email inbox by setting up a forwarding. Unfortunately, however, this does not work and I do not get the mails in Hubspot. I have contacted the support but they could not help me. How can I solve this?

Re: team email/inbox

GrorapidLabs — Tue, 10 Oct 2023 14:48:14 GMT

Here are some matters you may attempt to get your crew e-mail inbox running with HubSpot:

1. Double-test that you have set up email forwarding successfully on your e-mail issuer. Make sure the forwarding address fits the one furnished in HubSpot and that forwarding is enabled.

2. Check the inbox settings in HubSpot. Make certain the email cope with is confirmed and enabled to receive emails. Under Settings > Email > Inboxes, click the dropdown next to the inbox and make sure "Accept Emails" is set to "Yes".

3. Check for any junk mail filtering or regulations for your email company facet that might be blockading the forwarded emails. You may additionally need to allowlist the HubSpot IP addresses.

4. Try manually re-syncing the inbox in HubSpot to pull in any lacking emails. Go to the inbox, click the dropdown and pick "Sync".

5. Check the email deliverability settings in HubSpot and make sure no emails are being blocked. Go to Settings > Email > Deliverability.

6. As a take a look at, try sending an e-mail out of your crew deal with to the HubSpot inbox address and spot if it comes through.

7. Clear browser cookies/cache and re-take a look to rule out any caching problems.
Contact HubSpot to assist again and provide details of the setup and any troubleshooting you've performed. They can be capable of perceiving trouble or boost for extra assistance.

The key is making sure the forwarding is set up successfully and there aren't any regulations blocking off the emails anywhere along the way.

Let me know when you have some other questions!

Madhur Gusain

Marketing Operations Specialist

Grorapid Labs

+918287977394

hello@grorapid.com

https://labs.grorapid.com/

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Re: team email/inbox

Jigar_Thakker — Tue, 10 Oct 2023 15:18:36 GMT

Hey @MSubasic

Make sure you have connected the email-sending domain to HubSpot: https://knowledge.hubspot.com/domains-and-urls/connect-your-email-sending-domain

Troubleshoot your notification settings: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: team email/inbox

APapasin — Thu, 02 Nov 2023 22:01:43 GMT

I don't even see the the dropdowns, accept email and deliverability