topic Re: Log Activity Button IS Greyed Out in Tickets & Conversations

Log Activity Button IS Greyed Out

DASCOTT — Mon, 25 Mar 2019 16:12:20 GMT

I am trying to log an activity but the button is greyed out and not letting me add anything. I have logged out and back in but that is not clearing the issue. What is the trick here! Thank you.

Re: Log Activity Button IS Greyed Out

jennysowyrda — Mon, 25 Mar 2019 22:21:20 GMT

Hi @DASCOTT,

Can you please confirm this issue is occurring across multiple browsers, after clearing your cache and cookies, and in an incognito window.

If you are still experiencing this issue, can you please share screenshots of what you are experiencing?

Thank you,
Jenny

Re: Log Activity Button IS Greyed Out

DASCOTT — Wed, 27 Mar 2019 15:50:35 GMT

Here is a screen shot. I am using Chrome, cleared cache etc. Restarted, logged in and out but still not getting an active button.

Re: Log Activity Button IS Greyed Out

DASCOTT — Wed, 27 Mar 2019 15:58:03 GMT

Same thing for Save Note

Re: Log Activity Button IS Greyed Out

jennysowyrda — Wed, 27 Mar 2019 20:39:46 GMT

Thanks for the screenshot @DASCOTT!

Apologies for confirming this, however does the button change when you add content into the text box? The expected behavior is for the button to be grey until content is added.

If you can share screenshots with something typed in the box, that would be great!

Thank you,

Jenny

Re: Log Activity Button IS Greyed Out

DASCOTT — Wed, 27 Mar 2019 21:25:44 GMT

It was not acting properly but is now. Thanks!

Re: Log Activity Button IS Greyed Out

atlantapt — Thu, 16 May 2019 19:00:21 GMT

In the 'Contacts' section I am trying to Log Email. The date and time are set and I've published content. The 'Log activity' button is still grayed out. I've been using this feature just fine. I logged out and in. Perhaps I need to restart the computer. I'll try that meanwhile while I wait for a response.

I have seen a similar post where their issue is resolved but nothing in the post helped me trouble shoot.

Re: Log Activity Button IS Greyed Out

jennysowyrda — Mon, 20 May 2019 15:07:03 GMT

Hi @atlantapt,

Are you still experiencing this issue?

Can you please share screenshots of where you are getting stuck, and confirm that the behavior is occurring across multiple browsers, through an incognito window, and after clearing your cache and cookies?

Thank you,
Jenny

Re: Log Activity Button IS Greyed Out

atlantapt — Mon, 20 May 2019 17:58:51 GMT

It has resolved itself but do not have any details as to why. Just glad I can move forward. Thanks for reaching out.

Re: Log Activity Button IS Greyed Out

lechadz — Tue, 28 May 2019 14:30:00 GMT

I had the exact same issue - noticed that the Log Activity button gets greyed out when I maximize the Log (in my case, a meeting log). It gets orange again (and therefore active) when I minimize and type anything (even a space) after minimizing.

Re: Log Activity Button IS Greyed Out

jennysowyrda — Mon, 03 Jun 2019 18:35:13 GMT

Hi @lechadz,

Can you please send along a screenshot of what you are experiencing?

Additionally, can you please confirm this issue is occurring across multiple browsers and through an incognito window?

Thank you,
Jenny

Re: Log Activity Button IS Greyed Out

atlantapt — Mon, 03 Jun 2019 18:47:58 GMT

It has resolved. Thanks for the help...

Re: Log Activity Button IS Greyed Out

lechadz — Tue, 04 Jun 2019 11:28:09 GMT

It's the same screenshot as @DASCOTT

I only use Chrome. Seems to be working now. Can't repeat the issue.

Re: Log Activity Button IS Greyed Out

BrianBCT — Wed, 06 Nov 2019 14:04:08 GMT

I just experienced this today. I created a new "Log email" activity, and I pasted content. I could not see the button, so I "maximized" it. The button was grey. I closed and tried to create a new one. The window opened with the button grey but the contents I had pasted in there. Like it thought it was empty but it was not. I simply typed an additional space, and the button was available. I erased the space, it was still active, and that resolved the issue.

So sometimes the control is confused and I believe it is deactivating the button thinking there is no content yet, even when, as in this case, there was content. FYI, I was confused as to why, when I clicked the X to close this "Log Email" it went away, but when I clicked "Log Email" again to try it again, the contents I had pasted earlier were still prefilled, but the button was still grey. Again, this is when I added a single space and deleted it again, and then I was able to save it.

Re: Log Activity Button IS Greyed Out

Fionán — Mon, 24 Feb 2020 10:47:40 GMT

I had the exact same issue as the above posters.

e.g. post-event manual logging on an email

Despite entering content I could not activate the Log Activity Button. It remained greyed out. I closed the window altogether and then reopened it and the contetn I had added was still there.

I eradicated the confusion HubSpot seemed to have by adding another single character in the content window (there were already thousands of characters) and then the Log Activity Button activated itself.

Essentially, I am seconding BrianBCT's method of resolution above, precisely. It's happeneed me twice now.

Re: Log Activity Button IS Greyed Out

EVO215 — Thu, 10 Feb 2022 23:10:33 GMT

My grey button is in a different window. But, it sounds like the same issue. Was there as specific solution other than waiting? Thanks.

Re: Log Activity Button IS Greyed Out

EVO215 — Fri, 11 Feb 2022 18:45:22 GMT

I checked with Hubspot Technical Support and it seems like it was a permissions issue.
I was Super Admin permissions. But, I noticed that I was missing 'Service' permissions compared to my peers who didn't have an issue and had Service, Contacts, Reports, and Sales Professional permissions.