topic Remove the 10 tag limits for Tickets in Tickets & Conversations

Remove the 10 tag limits for Tickets

HFoote — Mon, 21 Aug 2023 10:53:02 GMT

We're frustrated with the limit of only 10 Ticket Tags for Ticket records across all pipelines.

This limitation restricts not only Tickets on one pipeline, but Tickets in all pipelines.

We need to open this up to allow these tags to properly function. Currently, we are still using workflows to create "tags" as Property fields, and attempting to display these on cards and in reports. If this tags feature can be expanded, that would save us a ton of time!

Re: Remove the 10 tag limits for Tickets

karstenkoehler — Mon, 21 Aug 2023 10:55:58 GMT

Hi @HFoote,

This should be great feedback for the product team. The best place for this feedback is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

The product team reviews these requests based on their popularity.

Best regards!

Re: Remove the 10 tag limits for Tickets

RHMass — Tue, 31 Oct 2023 07:41:46 GMT

This is really needed. I can't really use Ticket tags effectively without more than 10 tags. It seems like such an arbitrary limit! Why? It doesn't make any sense.