topic Re: Initiate WhatsApp Conversations from Inbox in Tickets & Conversations

Initiate WhatsApp Conversations from Inbox

grafpaper — Thu, 20 Jul 2023 14:32:56 GMT

Is it possible to initiate WhatsApp conversations from the Inbox?

I've created a template in FB/Meta, but I'm unable to use it outside of workflows.

We frequently need to reach out to customers and vendors from our WhatsApp number and are unable to do so.

Re: Initiate WhatsApp Conversations from Inbox

BérangèreL — Fri, 21 Jul 2023 09:10:48 GMT

Hi @grafpaper,

Thank you for reaching out to the Community!

I'd like to share this ressource that lists the features of the integration "HubSpot + WhatsApp Integration" that might help you.

@Faslo and @NataschaW are you still using the Whatsapp integration and are you able to initiate a Whatsapp conversation from the inbox please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you and have a great day!
Bérangère

Re: Initiate WhatsApp Conversations from Inbox

grafpaper — Fri, 21 Jul 2023 13:29:09 GMT

It looks like that integration could do what we're looking for, however we alreaded upgraded to Service Hub Professional (to the tune of ~$500/month) to use the first party WhatsApp integration - https://www.hubspot.com/products/whatsapp-integration

I'd prefer 1) not to have to pay for a second service that provides redundant functionality and 2) not to have two integrations with overlapping featuresets. My suspicion is that using both WhatsApp integrations at the same time could lead to technical problems and employee confusion for my service agents.

Do we have any idea if Hubspot is planning on bringing 1:1 communication/outbound messaging to its first party integration included with Marketing Hub Professional/Enterprise and Service Hub Professional/Enterprise?

Thanks