topic Linking Tickets across Inboxes in Tickets & Conversations

Linking Tickets across Inboxes

CBlake3 — Tue, 06 Jun 2023 14:53:47 GMT

I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket

Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, and the Ticket it created when it entered Inbox A

Any suggestions would be appreciated

Re: Linking Tickets across Inboxes

Josh — Tue, 06 Jun 2023 15:15:06 GMT

Hi @CBlake3,

Have you considered using the comment feature within the original Inbox vs a completely separate inbox?

https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox

Josh