topic Chatflow not showing on website on Apple OS but shows on Windows in Tickets & Conversations

Chatflow not showing on website on Apple OS but shows on Windows

chanenchong — Tue, 30 May 2023 02:00:53 GMT

I have enabled the Chatflow Live Chat feature on my website by embedding onto my website which is using SitePad. I had monitored it on my Windows 10 Desktop and it shows up according to my settings but when viewing on two MacOS systems and one iOS device, it does not show up with the message prompt.

I have set the target to show for my URL https://www.infinitumstudiosau.com. May I please get some help resolving this

Re: Chatflow not showing on website on Apple OS but shows on Windows

TomM2 — Tue, 30 May 2023 16:35:37 GMT

Hey @chanenchong what browser are you using to view this on macos? I just tested this on Safari and Chrome in MacOS Ventura and I'm seeing this appear:

Does this happen if you use an incognito window? Are you using any adblocking browsers or extensions?

Re: Chatflow not showing on website on Apple OS but shows on Windows

chanenchong — Wed, 31 May 2023 01:59:41 GMT

Hi @TomM2,

Thank you for the quick response!

I was testing on three browsers: Firefox, Safari and Brave.

I did try in incognito window as well and nothing popped up. But mentioning adblockers and extensions I checked and realised DuckDuckGo Browser extension actually blocked the embed. It has been resolved. Thank you!

Re: Chatflow not showing on website on Apple OS but shows on Windows

TomM2 — Wed, 31 May 2023 09:16:20 GMT

Thank you! @MiaSrebrnjak just FYI, it might be worth bringing up with the chatflows team that duckduckgo is blocking chatflows, this may incorrectly tagged as an ad by a blocklist and they can work to try get it allowed.

Re: Chatflow not showing on website on Apple OS but shows on Windows

MiaSrebrnjak — Wed, 31 May 2023 16:07:26 GMT

Thanks for the tag @TomM2! I'll let the Chatflows team know about this!

Cheers
Mia, Community Team