topic Re: Conversations > inbox how to connect a Gmail email alias as a channel in Tickets & Conversations

Conversations > inbox how to connect a Gmail email alias as a channel

HRich — Tue, 25 Apr 2023 10:35:08 GMT

Hello,

I would like to connect my marketing@ email to our conversations inbox.

However, when I go to connect it as a channel, HubSpot expects it to be a google group email address, which it is not. It is a alias email address.

Also, it seems like HubSpot wants me to create a new marketing@ email address instead of connecting my existing one.

Any ideas on how to resolve this issue? Would I need to change my marketing@ email address from an alias to a google group email address?

Any advice would be greatly appreciated

Re: Conversations > inbox how to connect a Gmail email alias as a channel

Jnix284 — Tue, 25 Apr 2023 13:25:35 GMT

Hi @HRich I believe this is correct, I don't think you can connect an alias - it would have to be configured as a group email.

Re: Conversations > inbox how to connect a Gmail email alias as a channel

ChristosMylonas — Wed, 30 Oct 2024 17:34:44 GMT

Hello

I had the same issue with both MS365 and Google emails and the solution I used was the following.

Connected a new channel to the inbox, choosing new email. At the next screen there is a question: "What kind of team email do you want to connect?" I choose Other email"

In that case the email is not propoerly connected to HubSpot, but all incoming emails can be forwarded to a specific HubSpot address and the email comes inside the inbox.

To set this forward, can create a filter rule in Gmail settings. (forward if "to" = marketing@yourdomain)

It worked fine for years in customers support cases I just implemented it again in my new company