topic Re: chatbot on a sub domain in Tickets & Conversations

chatbot on a sub domain

DOuriachi — Fri, 03 Feb 2023 15:21:35 GMT

Hello, is it possible to create a chatbot for a subdomain ?.

We have a client that would need specific support on a platform we made for them. The adress is someling like client.datakeen.com.

I tried to set it up but the chatflow would not appear in this website?

Whereas the chatflow for lead gen on our main website is fine and appears with no problem.

Thank you

Re: chatbot on a sub domain

jolle — Fri, 03 Feb 2023 18:34:52 GMT

Hey @DOuriachi, thanks for reaching out!

As long as you have the HubSpot tracking code installed on the page, you should be able to display the chatbot.

You probably know this already, but you also need to configure the URLs where you want the chatbot to display (more information in this HubSpot Knowledge Base article:

Hope this helps!!

Re: chatbot on a sub domain

DOuriachi — Tue, 14 Feb 2023 15:21:23 GMT

Hello Jacob, thank you, I totally forgot the tracking code ! thanks

Re: chatbot on a sub domain

jolle — Tue, 14 Feb 2023 15:28:36 GMT

No worries at all! Glad this was helpful 😄

Re: chatbot on a sub domain

SamanthaJ — Fri, 17 May 2024 18:00:31 GMT

Hi there Jacob! I'm trying to do the same thing detailed in this post - I only want my chatflow to display on a subdomain. The tracking code is installed and I've set the subdomain as the target, but it is still showing across all pages of the main site. Any ideas?