topic Re: Multiple Languages for Chatbot in Tickets & Conversations

Multiple Languages for Chatbot

clvtross — Thu, 02 Feb 2023 17:03:21 GMT

I want to ask for advice from the community regarding Conversations. There are two specific questions I would like input for:

1. Is there a way to present multiple languages for the Privacy Policy that appears along with the chat bubble?

2. Is there a way for the chatbot to detect or offer the option to respond in multiple languages?

I am currently reviewing Settings > Data Privacy & Consent to configure this. Thank you in advance for any input.

Re: Multiple Languages for Chatbot

kvlschaefer — Fri, 03 Feb 2023 20:20:36 GMT

Hi @clvtross,

Thank you for reaching out to the Community!

I wanted to share this help article that may be of assistance on creating a chatflow for multi-language pages. If you have a multi-language page you can set the bot settings and language to target the page. This guide explains how to create multi-language pages.

I hope this helps!

Best,

Kristen

Re: Multiple Languages for Chatbot

clvtross — Thu, 23 Feb 2023 19:29:37 GMT

I have more clarification on what is being set up for the website. The website will use another service to create pages translated into multiple languages. My hope is that the translated pages will have a custom URL. I am aware that you can customize the chatflow and cookie banner based on a URL path.

Re: Multiple Languages for Chatbot

kvlschaefer — Mon, 27 Feb 2023 17:40:35 GMT

Hi @clvtross,

Thank you for the additional context!

I would like to invite our subject matter experts to see if they have insight.

Hi @Jnix284, @RomyFuchs1, @franksteiner79 - Do you have any suggestions for @clvtross?

Thank you!

Best,

Kristen

Re: Multiple Languages for Chatbot

Jnix284 — Mon, 27 Feb 2023 20:05:51 GMT

Hi @clvtross as @kvlschaefer mentioned, once you have multi-variant pages, you can target those pages to create the chatflow in each language, but if the service you use for auto-translation doesn't change the URL, then it won't be possible to target in the same way as the native HubSpot multi-language pages.