topic Re: Create one ticket per Deal line item in Tickets & Conversations

Create one ticket per Deal line item

OSchneeberger — Mon, 16 Jan 2023 08:56:07 GMT

hey there. I am currently trying to find a way to create one service ticket per line item in a deal. so when one deal closes that has 3 line items it will create 3 independent service tickets. do you have an idea if there are options? Is it possible out of the box or with custom code in the workflow?

Please advise. Thanks for your help!
Oliver

Re: Create one ticket per Deal line item

himanshurauthan — Tue, 17 Jan 2023 10:50:48 GMT

Hello @OSchneeberger

At this time, it is not possible to create a separate service ticket for each line item in a deal in HubSpot. However, depending on your business needs, you could use a custom Workflow to create multiple service tickets based on the line items in a deal. You could also use a third-party integration, such as MWB, to achieve this.

If you need assistance setting up a workflow or an integration, I recommend reaching out to the HubSpot Support team for further guidance.

Thanks

Re: Create one ticket per Deal line item

karstenkoehler — Tue, 17 Jan 2023 10:55:41 GMT

Hi @OSchneeberger,

If there is a manageable list of line items with specific names, then this can be done with a workflow that enrolls each deal. This deal then goes through a chain of if/then branches. Does a line item on the deal contain "name1"? If so, create ticket and jump to next if/then branch. If not, proceed with next if/then branch: Does a line item on the deal contain "name2"? If so, create ticket and jump to next if/then branch. If not, proceed with next if/then branch – and so on.

It's not a smart solution but works reasonably well with a list of up to 25 line items. After that, there is a risk of going crazy.

Best regards!

Re: Create one ticket per Deal line item

OSchneeberger — Wed, 01 Feb 2023 16:05:54 GMT

hi @karstenkoehler

thanks. that's a good solution i guess. it's usually only 1-3 line items. so absolutely manageable.

Re: Create one ticket per Deal line item

OSchneeberger — Wed, 01 Feb 2023 16:13:04 GMT

Hi @himanshurauthan . thank's for your help. We're actually already using the MWB plugin to pull all the data from woocommerce to hubspot and create deals (which works fine). The issue here is, that there are deals with more than one line items. since we distribute our solution on a line item per line item basis we want to create one ticket per line item and ideally add additional line item information to the ticket. Can you suggest a way of doing this with MWB?

Re: Create one ticket per Deal line item

OSchneeberger — Wed, 01 Feb 2023 16:18:39 GMT

@karstenkoehler how to approach the situation if there are two line items of the same name but I still want to create a ticket per line item?

Re: Create one ticket per Deal line item

karstenkoehler — Fri, 03 Feb 2023 05:53:28 GMT

Hi @OSchneeberger,

If the exact same name, this couldn't be achieved with an out-of-the-box workflow, it would require custom code, as far as I know.

Best regards

Re: Create one ticket per Deal line item

JHogan1 — Tue, 29 Apr 2025 20:39:50 GMT

I'm not sure why but whenever I am looking through the triggers for a deal in a workflow, I can never find the line items to use "Name contains" the only line item property I can find is "Number of associated line items"