topic Re: Contact Creation in Tickets & Conversations

Contact Creation

BMottram — Thu, 24 Nov 2022 23:08:13 GMT

There should be an option to add new emails as contacts if not already or send to spam. Why isnt this an option, crazy??

Re: Contact Creation

karstenkoehler — Fri, 25 Nov 2022 05:26:39 GMT

Hi @BMottram,

If you're referring to the conversations inbox, these options exist. To mark an email as spam, use the More dropdown in the top right corner:

Incoming messages that are not yet associated to a contact record are quickly associated with this option in the top right corner:

Best regards!

Re: Contact Creation

BMottram — Fri, 25 Nov 2022 08:28:24 GMT

Hi,

My issue is with the system automatically creating contacts for every email
received in the inbox. We have 30% email either sales or unrelated that we
do not want created as a contact?

Re: Contact Creation

karstenkoehler — Fri, 25 Nov 2022 08:31:52 GMT

Hi @BMottram,

This is currently not possible. Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Disable-automatic-contact-creation-for-Conversations/idi-p/203881

I'd recommend upvoting and commenting. The product team reviews these requests based on their popularity.

You can help others find this request more easily by accepting my reply as a solution. I'd appreciate it!

Have a great day!

Re: Contact Creation

elm_dan — Thu, 19 Jan 2023 21:16:59 GMT

A filter that allows or denies specific domains from triggering a contact creation is not an acceptable solution. We need to be able to turn off the auto-generation of contacts everytime someone sends an email. Why is this so difficult to fix?