Automatic Ticket Assignment

SAmor — Sun, 01 Jan 2023 07:37:26 GMT

It would be great if hubspot provided a feature that enabled and disabled automatic ticket assignment. In additon, receiving a notifcation when a new ticket as been created (and not only assigned to me as the agent).

Re: Automatic Ticket Assignment

ContentNinja — Mon, 02 Jan 2023 17:54:24 GMT

Hi @SAmor @SAmor you can definitely switcj automatic ticket assignment off. Go to Settings > Inbox. Pick the relavant inbox and then under channels select relevant channel. Click on the edit option and now you can disable it.
For Notifying thr entire team, you can have a simple workflow where with each new ticket the entire service team gets notified. Hope it helps

topic Re: Automatic Ticket Assignment in Tickets & Conversations

Automatic Ticket Assignment

Re: Automatic Ticket Assignment