topic Re: When I hover my Chat Widget it show "chat widget" text. Which is annoying. in Tickets & Conversations

When I hover my Chat Widget it show "chat widget" text. Which is annoying.

GamifyRoute — Thu, 29 Dec 2022 12:52:44 GMT

Here, is the website link - https://gamifyroute.com/

When I first time create this chat widget - there is no issue.
Suddenly for 2 days, I face this issue.

I try to fix with by creating 2nd chat flow. But the issue is still there.
Hubspot plugin is connected to WordPress Website.
Now, How can I fix this?

Re: When I hover my Chat Widget it show "chat widget" text. Which is annoying.

EWood — Fri, 30 Dec 2022 00:11:55 GMT

@GamifyRoute , happy Thursday!

Thanks for reaching out to HubSpot Community!

I was able to reproduce this behavior. I inspected the code on your wordpress page and determined this script is surfacing - "ui-tooltip-8 wordpress."

I did a quick search and this indicates that you might have this plug-in installed in wordpress that could be causing this behavior. This would be best addressed in your Wordpress instance.

Let me know if that helps point you in the right direction.

All the best,

Elyse

Re: When I hover my Chat Widget it show "chat widget" text. Which is annoying.

GamifyRoute — Fri, 30 Dec 2022 07:06:26 GMT

Hello,

@EWood Thank you for your response.

As you suggested this plug-in installed in wordpress could be causing this behavior.

We did not install this plug-in on our site.

This is inside the iframe of the Hubspot chat widget. Something else is causing this issue.

Please provide some other solutions to solve this issue.

I really appreciate any help you can provide.

Re: When I hover my Chat Widget it show "chat widget" text. Which is annoying.

EWood — Tue, 10 Jan 2023 15:19:07 GMT

@GamifyRoute , thanks for reaching back out! I'm actually not seeing this reproducing anymore. Were you able to find a fix in your wordpress instance? If you are still seeing, are you able to clear your cache to ensure this isn't interrupting your browser experience?

Thanks!

Elyse

Re: When I hover my Chat Widget it show "chat widget" text. Which is annoying.

GamifyRoute — Wed, 11 Jan 2023 05:21:46 GMT

@EWood Thank you for your response.

It is fixed now. I don't know how. But it is fixed now.

Thank you so much for your attention and help.

Have a good time ahead.

Keep safe!
Gamify Route