topic Re: Pop-up while chat conversation in Tickets & Conversations

Pop-up while chat conversation

yuval_wilf — Wed, 16 Nov 2022 09:56:37 GMT

Hey,

I'm trying to figure out if it's possible to send a message that will pop up while chatting. instead of asking for feedback on chat messages that require the user to stay connected and actually answer me, I want it to be a pop-up - easier to click on and better stands out.

an example (ignore the text):

Re: Pop-up while chat conversation

crispyGTM — Wed, 16 Nov 2022 17:19:19 GMT

@yuval_wilf This would be a pop-up form, not a live chat.

The example above looks like it was custom developed and/or lives in another platform outside of the HubSpot CMS.

But this is achievable by creating a pop-up form and configuring the behavior to populate upon exit intent:

Marketing>Lead Capture>Forms>Create form>Pop-up box>configure form to show whatever content you'd like>Targeting> Scroll down to Triggers and you'll see that exit intent is checked, that enables the form to populate upon a user exiting the page.

Re: Pop-up while chat conversation

yuval_wilf — Mon, 21 Nov 2022 13:36:45 GMT

I'll try it, thank you!