topic Re: Update API for tickets in Tickets & Conversations

Update API for tickets

JNallareddy — Wed, 26 Oct 2022 09:30:51 GMT

1.Do Hubspot have Update API for tickets other than channel logs?

2.To know the association between contacts, tickets and companies there is a long process. Is there any other way to the relation between them.

Re: Update API for tickets

MrJustinGivens — Wed, 26 Oct 2022 22:02:35 GMT

@JNallareddy Here's the API for Tickets: https://developers.hubspot.com/docs/api/crm/tickets

You can do just about anything with that API.

You can also get all the associations by type, for example:

Contacts: /crm/v4/objects/tickets/{ticketId}/associations/contact

Company: /crm/v4/objects/tickets/{ticketId}/associations/company

Re: Update API for tickets

JNallareddy — Thu, 27 Oct 2022 06:17:51 GMT

Hi @MrJustinGivens
Thank you for the reply.

Q1)But i need to know tickets that are modified within a specific range of time. The time range should be mentioned by us.

Q2)for example i have 1L tickets, to know the association for that do i need to hit 1L apis only for contacts?

Re: Update API for tickets

MrJustinGivens — Thu, 27 Oct 2022 14:21:03 GMT

@JNallareddy Then you need to use the search API for tickets.

/crm/v3/objects/tickets/search

You can then filter off the last modified time or other properties.

Re: Update API for tickets

JNallareddy — Fri, 28 Oct 2022 06:01:50 GMT

Hi @MrJustinGivens
Thank you for the solution!!
I have one more question
I need to know the association for between contacts , Tickets , compnaies in one API instead hitting indivisual api for every ticket ID.