https://community.hubspot.com/t5/Tickets-Conversations/Merge-tickets/m-p/709461#M4087 <P>When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu.&nbsp; Any ideas on why it is not there?</P> Mon, 24 Oct 2022 15:17:21 GMT LeeW 2022-10-24T15:17:21Z https://community.hubspot.com/t5/Tickets-Conversations/Merge-tickets/m-p/709461#M4087 <P>When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu.&nbsp; Any ideas on why it is not there?</P> Mon, 24 Oct 2022 15:17:21 GMT https://community.hubspot.com/t5/Tickets-Conversations/Merge-tickets/m-p/709461#M4087 LeeW 2022-10-24T15:17:21Z https://community.hubspot.com/t5/Tickets-Conversations/Merge-tickets/m-p/709481#M4088 <P>Hi&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/213026">@LeeW</a>,&nbsp;</P> <P>&nbsp;</P> <P>Could you please share a screenshot of what you are seeing there?&nbsp; Also, are you seeing the option to merge for contacts and companies and just not for tickets?&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Screenshot 2022-10-24 at 12.55.09.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/77726iA55B2DB8B4CEA9F6/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2022-10-24 at 12.55.09.png" alt="Screenshot 2022-10-24 at 12.55.09.png" /></span></P> Mon, 24 Oct 2022 15:56:42 GMT https://community.hubspot.com/t5/Tickets-Conversations/Merge-tickets/m-p/709481#M4088 Olivia_Bagnall 2022-10-24T15:56:42Z https://community.hubspot.com/t5/Tickets-Conversations/Merge-tickets/m-p/709491#M4089 <P>Thanls Olivia.&nbsp; I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.</P> Mon, 24 Oct 2022 16:16:47 GMT https://community.hubspot.com/t5/Tickets-Conversations/Merge-tickets/m-p/709491#M4089 LeeW 2022-10-24T16:16:47Z