topic Re: Copy values in conversations to tickets in Tickets & Conversations

Copy values in conversations to tickets

KOliveira3 — Fri, 21 Oct 2022 18:43:39 GMT

Hello guys.

I wanted to be able to access values from conversations and copy to tickets.

Example: I have a "Time for first agente reply" in conversations, but, dont have in tickets.

I made a flow that copied the value of the conversation field to the ticket, however, it only copies the date and not the date and time. Does anyone know why? How do I access the time value, too? I know that, somewhere in the conversations, there is a record of the time, but I don't know how to access it. Can you help me?

Follow the images:

How the value comes:

I need it to be like this:

Re: Copy values in conversations to tickets

kvlschaefer — Mon, 24 Oct 2022 07:47:33 GMT

Hi @KOliveira3,

Thank you for reaching out to the Community!

The Time to First Agent Email Reply property is a DateTime property which means that in the order for it to be copied via a workflow, we have to take a look at the target property type.

I wanted to share a snippet from this help article that explains that this is expected behavior:

When a datetime property is copied to a date picker property, the time will not be copied. Only the date value in a datetime property will be copied to a date picker property.

All of HubSpot's default date properties (e.g., Create date, Last modified date) are datetime properties, while all custom date properties created in HubSpot are date picker properties.

If you would like to copy the Time to First Agent Email Reply value to a custom property, you can create a datetime property via the HubSpot API. If would like to store specific times on a property, I would recommend this method 🙂

Hope this helps!

Best,

Kristen

Re: Copy values in conversations to tickets

KOliveira3 — Mon, 24 Oct 2022 21:43:46 GMT

Kristen, the solution worked.

thanks for the support!

Best,

Keven

Re: Copy values in conversations to tickets

kvlschaefer — Tue, 25 Oct 2022 13:51:42 GMT

Hi @KOliveira3,

You're very welcome!

Glad to hear that solution worked 🙂

Best,

Kristen