https://community.hubspot.com/t5/Tickets-Conversations/Blank-Screen-when-opening-ticket-from-Outlook/m-p/696918#M3979 <P>When clicking on the link to "View Ticket" from Outlook, a blank screen opens.&nbsp; How can this be corrected?&nbsp;&nbsp;</P> Thu, 22 Sep 2022 18:20:42 GMT LeeW 2022-09-22T18:20:42Z https://community.hubspot.com/t5/Tickets-Conversations/Blank-Screen-when-opening-ticket-from-Outlook/m-p/696918#M3979 <P>When clicking on the link to "View Ticket" from Outlook, a blank screen opens.&nbsp; How can this be corrected?&nbsp;&nbsp;</P> Thu, 22 Sep 2022 18:20:42 GMT https://community.hubspot.com/t5/Tickets-Conversations/Blank-Screen-when-opening-ticket-from-Outlook/m-p/696918#M3979 LeeW 2022-09-22T18:20:42Z https://community.hubspot.com/t5/Tickets-Conversations/Blank-Screen-when-opening-ticket-from-Outlook/m-p/697489#M3984 <P><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/213026">@LeeW</a>&nbsp; It sounds like your permissions are preventing you from seeing the ticket. It's likely that your permissions only allow you to see the objects that you own, and there is a workflow that is notifying a team that you are part of which is why you receive the email.&nbsp;</P><P>&nbsp;</P><P>Solution: check your permissions and see if you are assigned owned only objects, then verify if the ticket is owned by another user in the account.</P> Fri, 23 Sep 2022 16:23:53 GMT https://community.hubspot.com/t5/Tickets-Conversations/Blank-Screen-when-opening-ticket-from-Outlook/m-p/697489#M3984 crispyGTM 2022-09-23T16:23:53Z