topic ad window not loading in Tickets & Conversations

ad window not loading

Incolor — Mon, 05 Sep 2022 14:55:21 GMT

the ad window does not load, I have already carried out all the steps that the advisors gave me but nothing works, neither delete the cache nor the incognito window, what can I do to solve this error, I have already changed browsers, even the computer, but nothing works, I attach the issue

Re: ad window not loading

Jnix284 — Tue, 06 Sep 2022 01:22:31 GMT

@Incolor have you checked with the Super Admin or others on your team to see if the Ads tool will open for them?

Re: ad window not loading

Dhemes — Thu, 15 Dec 2022 08:37:10 GMT

To install Active Directory Users and Computers go to your PC settings>Apps>Optional features>Add feature and look for RSAT: Active Directory Domain Services and Lightweight Directory services tools. Click Install and this feature will be downloaded.

Regards