Viewing a submitted ticket.

BThompson1 — Thu, 28 Jul 2022 14:15:49 GMT

We are an engine supplier so we're using tickets as a way to submit a warranty form. I see where a ticket has been returned or completed by the end user but can't seem to find out how to view the fields or data entered into the ticket. Could someone help with this?

Thanks,

Blake

Re: Viewing a submitted ticket.

Bryantworks — Thu, 28 Jul 2022 14:55:49 GMT

Hey @BThompson1,

On the left-hand side of the ticket you should see a "View all properties" button if you click that it'll show all the information on the ticket:

It's beneficial to click the "Hide blank properties" to eliminate noise. From there, you can add these to your personal view so you can just see them by default the next time you view a ticket, or, you can add them at the account level by going to Settings > Data Management > Objects > Tickets > Record Customization:

Hope this helps!

topic Viewing a submitted ticket. in Tickets & Conversations

Viewing a submitted ticket.

Re: Viewing a submitted ticket.