topic Name on Academy certificate in Tickets & Conversations

Name on Academy certificate

Pamelaggb — Thu, 07 Jul 2022 22:01:15 GMT

Hello,

I finished my email marketing course at HubSpot Academy on June 1st. My account at that time only had my name on it, so my certificate said "Pamela n/a". The next day I changed my name from my profile settings, but so far every time I reupload or download my certificate it still says "Pamela n/a".

I hope someone can help me.

Re: Name on Academy certificate

karstenkoehler — Fri, 08 Jul 2022 04:37:08 GMT

Hi @Pamelaggb,

According to this FAQ page, the name should update go into your HubSpot account and following these instructions. Just to confirm, these are the steps you followed?

Best regards!

Re: Name on Academy certificate

Pamelaggb — Tue, 12 Jul 2022 05:01:44 GMT

Hi Karsten!

Thank you for your answer.

Yes, those were the steps I followed. I don't know what else I could try. If you know anything that could help I would really appreciate it.

Best regards.