topic How to embed HubSpot live chat to external platform? in Tickets & Conversations

How to embed HubSpot live chat to external platform?

Caio_Felipe — Wed, 08 Apr 2026 20:14:08 GMT

I'm looking for a way to embed HubSpot's live chat and ticketing tools directly into own product/ platform, either through the API or another integration method

I am having a situation in my company, where the product team wants to embed a chat and ticket tool inside our platform ( our digital product)

Is it possible to embed the chat, whether by API or another way?

Moderator Note: this post was reviewed for relevancy and optimized for clarity on 4/8/26. Thank you for your contributions to the HubSpot Community!

Re: Embed Live Chat

PamCotton — Thu, 23 Jun 2022 22:13:25 GMT

Hello @Caio_Felipe, wanted to add our top experts to this conversation @noahmckeon @Bryantworks any recommendations to @Caio_Felipe matter?

Thank you,

Pam

Re: Embed Live Chat

Caio_Felipe — Fri, 24 Jun 2022 11:44:16 GMT

Thanks for mentioning them

Re: How to embed HubSpot live chat to external platform?

noahmckeon — Wed, 08 Apr 2026 20:15:19 GMT

Thanks @PamCotton !

@Caio_Felipe Once you've created the chat bot / chatflow in HubSpot, you simply need to make sure that your website has either the HubSpot tracking code added to the pages where you want the live chat to appear, or that you have installed the HubSpot plugin if it is available for your web platform in order to activate live chat.

This might help: Troubleshoot chat widget not appearing on website pages

Moderator Note: this post was reviewed for relevancy and optimized for clarity on 4/8/26. Thank you for your contributions to the HubSpot Community!

Re: Embed Live Chat

Mons — Fri, 20 Jun 2025 02:25:38 GMT

How do i embed this 
<script type="text/javascript" id="hs-script-loader" async defer src="//js-na1.hs-scripts.com/48779952.js"></script>
 on a google sites