topic Re: Where is the dependent/dynamic logic for Ticket Properties? in Tickets & Conversations

Where is the dependent/dynamic logic for Ticket Properties?

Craig_R — Thu, 13 Jan 2022 03:18:24 GMT

In 2022, is it possible that HubSpot doesn't have dependent drop downs for ticket Properties?

I understand something like this exists in Forms, but how can it be that there is no dependency options for ticket properties?

The dirtiest dirt cheapest service desk providers have this, even if not at the entry level subscription, and we're working with Enterprise on HubSpot.

I hope I am just ignorant and that these options, these so obvious clear and default options, do in fact exist somewhere...

Re: Where is the dependent/dynamic logic for Ticket Properties?

karstenkoehler — Thu, 13 Jan 2022 05:47:16 GMT

Hi @Craig_R,

This should work, at least I'm not experiencing any issues in any of my portals. See the example below; after clicking on the Category ticket property on the right, the left sidebar will pop open. After switching from the Basic into the Logic tab, I can set up dependent fields and chose to show a File upload field for this example.

When testing this, this worked across contact and ticket properties and property types.

Dependent form fields are a Marketing or CMS Hub Professional or Enterprise feature (see the "Applies to" box here). Which subscription level are you on?

The decision to tie this feature to a marketing subscription is arguable, I'd agree.

Best regards!

Re: Where is the dependent/dynamic logic for Ticket Properties?

Craig_R — Sun, 16 Jan 2022 21:07:01 GMT

Thank you, Karsten. Looks like that functionality is not available to me, as we do not have the requsite tier of the marketing module. Does seem odd to tie this to that feature set...

Anyway, I appreciate you taking the time!

Re: Where is the dependent/dynamic logic for Ticket Properties?

acjandler — Mon, 16 May 2022 20:28:00 GMT

Hi Karsten,

That's on the forms creation area; looking for a way to have dependent fields on the "Create Ticket"section (which is accessible from a range of places)... any ideas?

Re: Where is the dependent/dynamic logic for Ticket Properties?

SRandoll — Wed, 24 Aug 2022 16:07:00 GMT

I agree, dependend fields within tickets (not forms!) should be available!

Re: Where is the dependent/dynamic logic for Ticket Properties?

Kari-M — Mon, 15 May 2023 18:09:42 GMT

Dependent fields in Deal/Ticket Forms should be a thing!!

Re: Where is the dependent/dynamic logic for Ticket Properties?

CDunham-Wilkie — Tue, 23 May 2023 22:23:10 GMT

agreed, this is a must!