topic Re: launching chat from a link in Tickets & Conversations

launching chat from a link

zogics — Wed, 13 Feb 2019 17:03:35 GMT

We would like to be able to launch the chat conversation from the click of a link. We have a couple of uses cases on our e-commerce site:

1) is the "Talk to an Expert" link on our product description pages like here:

https://zogics.com/gym-wipes/antibacterial-gym-wipes-z800-4-rolls-case

(located under quantity option and above add to cart button)

2) the "click here" text link after "Chat:"

3) In our footer - the live chat option

We migrated our chat service from SnapEngage - and we used to use JavaScript to make this happen.

<a onclick="return SnapEngage.startLink();" href="javascript&colon;void(0);" title="Talk to an Expert">Talk To An Expert</a>

Does anyone know the equivalent on click link for the HubSpot chat? Or an alternative solution?

Re: launching chat from a link

MFrankJohnson — Wed, 13 Feb 2019 21:58:44 GMT

Try this ...

<a id="click-to-chat__cta--text" class="cta cta--blue" style="margin-top: 20px;" onclick="window.hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen();">Chat with Sales</a>

Re: launching chat from a link

zogics — Wed, 13 Feb 2019 22:24:53 GMT

You are a "super-genius" - yes it works. Thank you thank yoy!

Re: launching chat from a link

MFrankJohnson — Wed, 13 Feb 2019 22:41:38 GMT

No genious. Just resourceful HubSpot researcher.

Please mark as solved. Thanks

Re: launching chat from a link

soumlabs — Fri, 09 Aug 2019 10:05:41 GMT

Hey but where do i put this piece of code? I'm no programmer. Also, i see their website they have moved the chat widget to middle of the pages. How to do it?

Re: launching chat from a link

Anonymous — Tue, 20 Aug 2019 08:20:40 GMT

No code required, just "Append #hs-chat-open to the end of your URL to trigger the chat widget launch."

Reference: https://knowledge.hubspot.com/articles/kcs_article/conversations/chat-with-your-website-visitors

🙂

Re: launching chat from a link

soumlabs — Tue, 20 Aug 2019 10:36:27 GMT

That is not the solution. It will refresh the page upon clicking the hyper link. I don't want the page to refresh.

Re: launching chat from a link

Anonymous — Tue, 20 Aug 2019 11:25:44 GMT

Then it would help to specify your requirments in more detail

Re: launching chat from a link

soumlabs — Tue, 20 Aug 2019 13:02:18 GMT

I just want it to work like it is working in the website of the originial poster of this thread. Click the hyperlink and the chat opens up without refreshing the page.

Go to the footer of this website and click the live chat hyperlink text

https://zogics.com/gym-wipes/antibacterial-gym-wipes-z800-4-rolls-case

Re: launching chat from a link

Anonymous — Tue, 20 Aug 2019 13:39:22 GMT

@soumlabs If you want the button/link to open the chat bubble without a page refresh/reload, then don't use the full page link, and just link to the anchor instead.

here you go:

<a href="#hs-chat-open">Open chat</a>

Did my post help your query? Help the community by Marking it as a solution if it solved your query. In addition, Upvotes are welcome too.

Re: launching chat from a link

MFrankJohnson — Tue, 20 Aug 2019 13:48:42 GMT

- see Chat with your website visitors regarding use of #hs-chat-open

- see original solution above (also, image below)

Re: launching chat from a link

Anonymous — Tue, 20 Aug 2019 13:34:30 GMT

@MFrankJohnson Please stick to DRY principles. Not sure why you'd want to add JS when a simple anchor link works and is the suggested solution as per the Hubspot documentation - link above

Re: launching chat from a link

MFrankJohnson — Tue, 20 Aug 2019 17:25:18 GMT

>>"MFrankJohnson Please stick to DRY principles. Not sure why you'd want to add JS when a simple anchor link works and is the suggested solution as per the Hubspot documentation..."

WOW, Lopser. Appreciate the flogging.

However, one of the reasons the HubSpot Community exists is because HubSpot documented/suggested solutions don't always solve for all use cases.

-ps
The HubSpot Community is a place where EVERYONE is welcome to post their solutions without being patronized or condescended to. BTW - DRY development speaks to reduction in reduncancy and code repetition specifically -- not the use of alternative solutions or .js.

#nlmtu

Re: launching chat from a link

Anonymous — Tue, 20 Aug 2019 18:38:11 GMT

@MFrankJohnson I'm not saying your solution isn't correct, I'm saying that you are recreating the wheel when it's not neccessary - there's a simpler way to implement.

A couple of extra characters or requests here and some more there all adds up and will impact your website performance.

Re: my previous reply, you are right, everyone is welcome to post. I apologise, sometimes my OCD gets the better of me.

Best of luck

Re: launching chat from a link

soumlabs — Tue, 20 Aug 2019 17:17:12 GMT

It was worse than refreshing page. When I clicked the hyperlink, it took my off to a different 404 not found page and then it opened the chat window.

@Anonymous

Re: launching chat from a link

soumlabs — Tue, 20 Aug 2019 17:23:50 GMT

The anchor redirected the page to a 404 and then it opened the chat.

Re: launching chat from a link

soumlabs — Tue, 20 Aug 2019 17:26:04 GMT

@MFrankJohnson I couldn't try your method as I don't know where to put code. Explain?

Re: launching chat from a link

mediPr — Fri, 02 Oct 2020 14:05:13 GMT

I implemented this on my websites and it was working, but a recent update seems to have broken it on two independent website. Anyone experiencing the same? Any solutions? Thanks

Re: launching chat from a link

PamCotton — Fri, 02 Oct 2020 15:08:20 GMT

Hello @mediPr

Would you be able to provide us more information about what is happening in your end? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

Re: launching chat from a link

pixii — Mon, 19 Oct 2020 05:15:01 GMT

@mediPr I had the same thing happen to buttons across my entire site, sometime in the last few weeks.

I found something that works.

Solution:

Where your code had:

onclick="window.hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen();"

Replace with:

onclick="window.HubSpotConversations.widget.open();"

This should fix it.