topic Re: See all my mentions in one place? in Tickets & Conversations

See all my mentions in one place?

Jayeshurath — Tue, 28 Sep 2021 09:04:24 GMT

Is it possible to see all the tickets/conversations where I am mentioned in one place, just like Intercom?

Re: See all my mentions in one place?

karstenkoehler — Tue, 28 Sep 2021 09:09:24 GMT

At this stage that's not possible, unfortunately. HubSpot hasn't focused on mentions in the past. For tickets, you can search records that are assigned to you, same for conversations.

Additionally, there is a full-text search in the conversations inbox where you could search for exact matches of your mention, see the magnifying glass icon.

However, there isn't a readymade menu item to see all conversations or tickets mentioning you.

Best regards!

Re: See all my mentions in one place?

JLoomis — Fri, 04 Mar 2022 23:32:30 GMT

Hi Karsten,

So apart from the notifications sidebar there is no place to see all mentions? What if many of these mentions are not in the service hub but scattered around within companies, contacts, tickets, etc.? I sometimes get very backed up on responding to mentions and its nearly impossible to keep track of them all in the sidebar.

Thanks,

Joe

Re: See all my mentions in one place?

ZoltanGM — Wed, 22 Mar 2023 12:34:16 GMT

Any update on that in the last 1.5 years?

Re: See all my mentions in one place?

NeilHart — Thu, 06 Jul 2023 11:24:20 GMT

Agreed, this would be really logical.

Not sure if the exact same idea, so I've added my own here:

HubSpot Community - Gather all mentions in the notification area (bell) - HubSpot Community

Re: See all my mentions in one place?

Kari-M — Tue, 12 Sep 2023 14:33:56 GMT

Being able to see mentions in one place would be very helpful!

Re: See all my mentions in one place?

BérangèreL — Mon, 18 Sep 2023 11:14:38 GMT

Hi @Kari-M and all,

I hope that you are well!

Thank you for your valuable Product Feedback!

I have found this similar idea already submitted: "Gather all mentions in the notification area (bell)".

I'd recommend supporting the Idea with an upvote and explaining your use case in the comments.

Our product team uses that forum to collect ideas on how we can improve the product for our customers.

Product pays particular attention to the top voted ideas & takes them into consideration along with other feedback channels as well as their own vision to understand what features will be most valuable.

Thanks and have a great day!

Best,
Bérangère

Re: See all my mentions in one place?

SlimBob — Fri, 29 Sep 2023 15:15:26 GMT

This is possible. Follow the steps below.

Click on the notification bell icon at the top right of the dashboard.
Click the filter dropdown.
Deselect everything but mentions.

Enjoy!

Re: See all my mentions in one place?

Kari-M — Mon, 02 Oct 2023 12:46:31 GMT

It was recommended that I upvote this and provide my reasoning. The reason that I think being able to sort @mentioning is because there are times that I @mention someone with an update on certain companies (as we truly use this as a CRM) and I may have mentioned a few people in a couple of different client updates (company) and may need to circle back to them but don't always remember the details of who, what , when, why, etc. If I could sort my mentions it would help trigger my memory on some things that haven't been followed up on in a while that I didn't necessarily want to tie tasks to. My group gets inundated with Hubspot notifications for things that may sit too long, or when something has moved along in a stage or status, and so I don't want to task, task, task.

Re: See all my mentions in one place?

MD17 — Thu, 18 Jul 2024 09:16:21 GMT

Generally speaking the notifications are useful for 1/2 mentions, but in the situations where I need to circle back to something that I was mentioned in a month ago and I've had numerous mentions since then, it would be great to have a list - similar to the deals page, where I can see a complete log of every occurrence that I was mentioned. This would help to keep things on my radar, to circle back to them more easily