topic Re: Wanting to create a partner portal in Tickets & Conversations

Wanting to create a partner portal

Dan8 — Tue, 12 Oct 2021 08:39:06 GMT

Hey HS community!
Just hoping you may be able to guide me here:

My business requires a 'partner portal' (based on my Google search, I think that is what I need) to allow other business to log into a portal and create a ticket for work done for a mutual customer (I pay the other business).

Q: Is there something on HS apps that does this, or do I look elsewhere (with functionality to sync with my HS account) or do I need custom built?

Many thanks for your help, in advance 🙂
Dan

Re: Wanting to create a partner portal

StjepanGrcic — Tue, 12 Oct 2021 20:31:20 GMT

Hi @Dan8

HubSpot just rolled out Service Hub customer portal, also in open beta, is a mini-portal that unifies all open tickets so customers can follow up and manage them from one place. The best part? It’s no-code - so anyone can do great work, whether or not they have an army of developers and IT team.

Customer portal refers to a home behind a login where customers can view, open, and reply to their support tickets. This feature is currently in beta for a select group of customers who have purchased Service Hub Professional or Service Hub Enterprise.

You can learn more about it here.

If my answer helped you, please mark it solved. Thanks.

Cheers,

Stjepan

Re: Wanting to create a partner portal

Dan8 — Tue, 12 Oct 2021 22:33:02 GMT

Hi Stjepan,

As I'm currently using Starter, being a small business startup, I'm not going to upgrade to Business or Enterprise, so this is not currently a viable solution.

Thanks all the same.

Dan

Re: Wanting to create a partner portal

emillyelcap — Tue, 19 Apr 2022 10:44:04 GMT

Hi @Dan8

We had exactly the same issue - but we've already got a solution which you can try for free. It's called Portalis: Portalis Sales Enablement Tool.

It's got built-in ticketing, you can add pricing calculator (which is ideal if you want to work-in upsells), and it's available on the HubSpot marketplace so you can start using it today.

Thanks

Emily

Re: Wanting to create a partner portal

DStaat — Wed, 25 Oct 2023 19:33:13 GMT

Hey @Dan,

Have you heard of the Customer Service Portal? It's an app that allows you to create and customize a customer portal regardless of what HubSpot tier you're on:

I'd be happy to go into more detail for you. I already have a lot of experience with it so if you have any questions, fire away!

Best,

-David Staat

Re: Wanting to create a partner portal

andreasintrow — Wed, 15 Jan 2025 11:17:21 GMT

Hi @Dan8, @DStaat , @emillyelcap , @StjepanGrcic,

Wanted to let you know that Introw PRM offers a partner portal on top of HubSpot. Allowing you to collaborate on all CRM objects (deals, tickets,...) with partners. Partners don't need a HubSpot account and this is set-up in literally minutes.

Here's our marketplace listing.
Here's a short video showing how this works.

Kind Regards,

Andreas Geamanu
Co-founder at Introw

Re: Wanting to create a partner portal

ibrahamkhan — Sat, 19 Jul 2025 03:25:33 GMT

HubSpot doesn’t have a built-in partner portal, but you can use ticket forms, integrate third-party portal tools, or build a custom solution using HubSpot APIs—depends on your needs and budget

Re: Wanting to create a partner portal

BérangèreL — Mon, 21 Jul 2025 09:58:26 GMT

Hi @ibrahamkhan and welcome, we are so glad to have you here!

Just to clarify, there is a possibility to set up a customer portal, customers can then control over their communication with the company using a customer portal. A customer portal is a home behind a login where customers can view, open, and reply to their support tickets. Typically, customers can access the customer portal via the knowledge base, but you can also share a link to the portal directly with your customers. Since this is an older thread, not sure if this is what is needed here.

Thank you so much for your contributions on the HubSpot Community!

Could you please give additional details/information regarding how to use ticket forms in this case or a name of a third-party tool that could be used here, to help @Dan8 ?

Have a great day and thanks in advance!
Bérangère