topic Re: Can you customize ticket categories with the free version? in Tickets & Conversations

Can you customize ticket categories with the free version?

LauraBarger — Thu, 05 Mar 2020 18:19:03 GMT

Right now when someone creates a ticket they're given the options for:

Product Issues

Billing Issue

Feature Request

General inquiry

Can you customize these and then create sub-categories?

Re: Can you customize ticket categories with the free version?

Josh — Thu, 05 Mar 2020 20:42:49 GMT

Hi @LauraBarger,

Yes, you can update the ticket categories.

For a sub-category, you'd have to create a new custom property which could be a dropdown as well. You can then add this sub-category to your view on the left side and choose each time a new ticket is created.

If you need assistance with this, feel free to book time on my calendar.

Thanks!

Josh

Re: Can you customize ticket categories with the free version?

AMunoz — Wed, 17 Feb 2021 23:45:55 GMT

Hey @Josh
I have the same ask as Laura - Im coming from a tradition ticketing background and finding it difficult to adjust to HS support and would love if someone form HS could just show me exactly how to set up ticket categories using custom priorities. Is this someithing you can help with? Thanks!

Re: Can you customize ticket categories with the free version?

Josh — Thu, 18 Feb 2021 13:23:31 GMT

Sure. It would probably be best to do this via screen share. Please book some time with me using the link in my signature.

Josh