topic Re: Please help me to troubleshoot a login issue! in Tickets & Conversations

Please help me to troubleshoot a login issue!

ailinyoon — Wed, 22 Jul 2020 06:30:52 GMT

Hi,

I am facing issues logging in to my account.

The notice that comes up is this:

There was a problem logging you in.

Sorry. There was an issue logging you into your HubSpot account. This could be due to a web browser issue. Please clear your browser cache and cookies, disable all browser extensions like ad blockers, and try again. If you're still having issues logging in, please read this article,

I have tried clearing my cache and disabling all extensions. I have also tried logging in on another browser (I use chrome as the main and tried on Microsoft Edge). I am also not able to login to the instance on the Hubspot Mobile app. Triggering a password reset link results in the same message appearing and the password cannot be reset.

Hope that someone will be able to assist on this please, and thank you!

Re: Please help me to troubleshoot a login issue!

PamCotton — Wed, 22 Jul 2020 18:31:03 GMT

Hello @ailinyoon,

Welcome to the Community, thank you for all the information, If you followed all the steps you referred to in your post, my recommendation would be to please could you fill out the form in the end of this page: Log in to HubSpot.

Someone from our team will assist you with the next steps.

Thank you,

Pam

Re: Please help me to troubleshoot a login issue!

ailinyoon — Thu, 23 Jul 2020 01:12:55 GMT

Thank you very much Pam!

Re: Please help me to troubleshoot a login issue!

LZhai — Tue, 16 Jan 2024 10:12:31 GMT

Hello @PamCotton I also have this issue, could you please help me?