topic Re: Reminder for not answered email? in Sales Hub Tools

Reminder for not answered email?

janquast — Tue, 24 Oct 2023 06:51:33 GMT

Hello together,

is there the possibility to get a reminder/task when an email from us to the customer is not answered within a certain timeframe?

Best

Jan

Re: Reminder for not answered email?

Phil_Vallender — Tue, 24 Oct 2023 11:49:05 GMT

Hi @janquast

You can't be notified specifically when a contact 'does not do something'. However, sequences automatically end after a reply is recieved so, if you add a task to a sequence due some time after an email is sent, that task will effecitvely be a reminder that they have not replied.

Information on sequeces tasks can be found here: Add steps to your sequence

Hope this helps?

Re: Reminder for not answered email?

Jigar_Thakker — Tue, 24 Oct 2023 14:01:39 GMT

Hey @janquast

I am not totally sure if this can work in your case but you can set workflows here is an example:

Let me know if you have any follow-up questions.

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