topic Unenroll contacts from sequence based on Lead Status value in Sales Hub Tools

Unenroll contacts from sequence based on Lead Status value

WFoster — Tue, 25 Apr 2023 13:29:09 GMT

Hi,

Me and my colleagues are running sequneces in HubSpot with Sales Hub Professional.

Occassionally, an 'undeliverable' response will come back to us as the user, but this isn't caught by HubSpot. We then mark the contact as unqualified in their Lead Status, but of course the contact is still enrolled since there wasn't a reported bounce by HubSpot.

Is it possible to set up sequences with a workflow that would uneneroll any currently enrolled user if we were to mark them as unqualified?

Thanks!

Re: Unenroll contacts from sequence based on Lead Status value

karstenkoehler — Tue, 25 Apr 2023 13:30:29 GMT

Hi @WFoster,

Yes, but it requires a Sales or Service Hub Enterprise subscription unfortunately: https://knowledge.hubspot.com/sequences/enroll-and-unenroll-contacts-in-sequences-using-workflows

Below that tier, unenrollment cannot be automated, neither can unenrollment criteria be customized.

Best regards!

Re: Unenroll contacts from sequence based on Lead Status value

WFoster — Tue, 25 Apr 2023 13:32:20 GMT

Thanks Karsten,

A shame but good to know. I wasn't aware of that so thanks,

Best,

William