topic Re: Mandatory fields in Sales Hub Tools

Mandatory fields

ABoyer1 — Thu, 05 Jan 2023 18:15:49 GMT

Hi there,
One of my fields is displayed as "mandatory" while the "mandatory" box is not checked from the interface allowing to manage the properties - any idea? Thank you!

Re: Mandatory fields

franksteiner79 — Thu, 05 Jan 2023 18:23:31 GMT

Hi @ABoyer1

Could you elaborate where in HubSpot you are seeing this, i.e. which tool/feature? Screenshots are always helpful for context.

Also, what field/property is being shown as mandatory?

Thanks

Frank

Re: Mandatory fields

ABoyer1 — Thu, 05 Jan 2023 18:34:53 GMT

Hi Frank,

Thank you for your answer ! When we create a new deal, this field appears as mandatory :

However, I don't see this field mandatory here :

Thank you very much for your help 🙂

Re: Mandatory fields

franksteiner79 — Thu, 05 Jan 2023 18:51:53 GMT

Ahh, I see.

That does seem a bit odd.

From the top of my head these are my troubleshooting steps:

Try logging in and out of HubSpot - sometimes switching it on and off is the answer. 😉
Check if the property is required in the "update stage properties" in the pipeline settings. Unlikely but a possible cause.
Remove and re-add the property on the "create deal" form, maybe some weird cashing happened.

If none of these work. I'd log a ticket with HubSpot Support to investigate.

Frank

Re: Mandatory fields

ABoyer1 — Fri, 06 Jan 2023 10:22:36 GMT

Hi Frank,

I both tried steps 1 and 3 - no change. However, indeed I see the property required here :

But, I am not unable to make the change unfortunately and after double checking with my colleagues, no one never required this field since we really don't need to fill this...

Thank you again for all your help ! 🙂

Anaïs

Re: Mandatory fields

ABoyer1 — Tue, 17 Jan 2023 17:29:52 GMT

Hi @franksteiner79 , any news regarding the below on your end ? Thank you in advance ! 🙂