Tracking users non-sales activity actions

LLynch3 — Thu, 10 Nov 2022 21:42:53 GMT

We've just let a contractor go. There was a lag between their termination and deactivating them in Hubspot. We can see that there was no sales-related activity after he was terminated, but we can also see that he logged into Hubspot several hours after being terminated. Is there any way to see what he did other than a logged sales activity? I'm wondering especially about downloading information, running reports, or deleting records.

Thanks!

Re: Tracking users non-sales activity actions

karstenkoehler — Fri, 11 Nov 2022 05:22:02 GMT

Hi @LLynch3,

HubSpot has just introduced more robust features for this! Here's the product announcement from yesterday:

What is it?

Super Admins can now view their account's security activity history through an in-app audit log.

Why does it matter?

Super Admins can now view an audit log of security-related actions that users have taken in the account, such as:

adding, removing, requiring, or removing the requirement for single sign-on (SSO)

exporting contacts

adding or removing users

deactivating or reactivating users

viewing, creating, or deactivating an API key

turning email tracking and attachment logging settings on or off

adding or removing email recipients from the Never Log list

performing a GDPR delete of a contact

installing integrations

sending manual registration emails or password reset emails

creating a payment account and updating information, account changes, or sending payment onboarding links

creating, syncing, or deleting sandboxes

Previously this information was an export-only feature which meant downloading a new .CSV file every time a super admin needed to review up-to-date data.

How does it work?

To view the log of security activity history:

In your HubSpot account, click the Settings icon in the main navigation bar

In the left sidebar menu, navigate to Account Defaults

Click the Security tab

In the Activity logs section, click View security activity history

Who gets it?

Available across all product tiers and plans.

Best regards!

Re: Tracking users non-sales activity actions

LLynch3 — Fri, 11 Nov 2022 06:16:29 GMT

Thank you for your help, Karsten. The timing is perfect--and good to know he did not download any contact names on his way out the door.

topic Tracking users non-sales activity actions in Sales Hub Tools

Tracking users non-sales activity actions

Re: Tracking users non-sales activity actions

What is it?

Why does it matter?

How does it work?

Who gets it?

Re: Tracking users non-sales activity actions