Chat to not reboot/close

JKlima — Fri, 13 May 2022 14:55:43 GMT

Hi,

We are using the chatbot function with no open answers (since we need to choose between live chat or bot chat in our subscription type). Simply, we want to help the visitor to find the right pages and stay on our website.

1) Our chat flow is not that long, so after the last question in a section, the chat automatically closes - we want to leave it open since - problem 2) if they click on another page after the last message, the chat reboots.

Any suggestions on a workaround that could work?

Thanks!

Re: Chat to not reboot/close

TitiCuisset — Mon, 16 May 2022 08:58:56 GMT

Hi @JKlima

Thank you for reaching out.

I want to tag some of our experts here - @JonPayne @Anton @Oezcan do you have any thought for @JKlima on this?

Thank you!

Best

Tiphaine

topic Chat to not reboot/close in Sales Hub Tools

Chat to not reboot/close

Re: Chat to not reboot/close