topic Re: Branding Not Showing in Quotes in Sales Hub Tools

Branding Not Showing in Quotes

SHicks — Thu, 04 Mar 2021 23:56:14 GMT

I have a few quotes in my account that should footer branding marks that seem to want the favicon. The issue is that in the footer, I am seeing the default/blank profile photo for my company. I have previously updated my branding so I don't really know what else needs to change or what I am missing.

Re: Branding Not Showing in Quotes

sharonlicari — Fri, 05 Mar 2021 10:48:39 GMT

Hi @SHicks

Welcome to the Community!

Could you please confirm you have followed these steps in order to customize your quote? If so, could you please share a screenshot of the issue you are having?

Thanks

Sharon

Re: Branding Not Showing in Quotes

SHicks — Fri, 05 Mar 2021 15:46:40 GMT

Hi @sharonlicari

I can confirm those steps were taken.

Re: Branding Not Showing in Quotes

SHicks — Tue, 09 Nov 2021 05:56:42 GMT

@sharonlicari Still waiting for further instruction about this issue.

Re: Branding Not Showing in Quotes

mkwsra — Thu, 18 Nov 2021 11:05:10 GMT

I have the same issue, unfortunately,

Re: Branding Not Showing in Quotes

TJenkins6 — Tue, 23 Nov 2021 01:17:55 GMT

Same issue. This is quite frustrating.

Re: Branding Not Showing in Quotes

TCook5 — Wed, 09 Feb 2022 15:43:33 GMT

I amhaving the same issue here, I have already done the steps you outlined. Please tell my why my logo is not showing on quotes.

Re: Branding Not Showing in Quotes

TitiCuisset — Thu, 10 Feb 2022 13:59:00 GMT

Hi @mkwsra

Thank you for reaching out.

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this.

Thank you!

Best

Tiphaine

Re: Branding Not Showing in Quotes

SHicks — Sun, 10 Apr 2022 18:14:59 GMT

This issue is still not resolved. Has support decided not to bother with this ongoing issue anymore? Nearly a full year since the Hubspot team took note to this issue. I guess free accounts are not considered worth support's time.

Re: Branding Not Showing in Quotes

TitiCuisset — Mon, 11 Apr 2022 08:45:45 GMT

Hi @SHicks

I apologize on behalf of the community team - it looks like this case slipped through the cracks. Our free users are definitively worth getting support from HubSpot and we want to solve this with you.

I had a look at this with the team. Would you mind uploading a perfectly square image to your file manager (to access the File Manager on the free plan, click Marketing > Email > on the left, click More > Files) and then sharing with me the URL of this image by DM?

I'll see then with the team to update this on the backend

Thank you and sorry again for this long delay.

Best

Tiphaine