topic Re: Errors & Data Missing in Sales Hub Tools

Contacts processing is currently delayed for customers

Anonymous — Wed, 26 Jul 2017 09:36:48 GMT

hi can someone please look into this

contacts for all users are not loading

Deals not accessible

Jenny — Wed, 26 Jul 2017 09:06:48 GMT

I'm getting this message when trying to access deals:

Whoops. Let’s try that again.

It looks like your deals didn't load correctly. Please refresh the page and try again.

Are the deals not accessible at the moment?

Re: Deals not accessible

Anonymous — Wed, 26 Jul 2017 09:12:28 GMT

hi im also experiencing the same

contact deals and notificatioins do not load

Errors & Data Missing

charlie — Wed, 26 Jul 2017 09:20:14 GMT

Hi guys, experiencing lots of errors today including missing data and "Whoops, Let's Try That Again". Don't see any service status update... https://status.hubspot.com/

Re: Errors & Data Missing

Anonymous — Wed, 26 Jul 2017 09:14:43 GMT

experiencing the same

contacts not loading neither are deals or anything else

Companies not loading

martinahuzell — Wed, 26 Jul 2017 09:15:36 GMT

My companies are not loading. I have tried erasing the cache, loading the companies in an incognito window and logging out of the system. I am experiencing the same problems in Chrome and Explorer.

CONTACTS NOT SHOWING

Anonymous — Wed, 26 Jul 2017 09:15:57 GMT

PLEASE CAN SOMEONE LOOK INTO THIS ASAP

NO CONTACTS ARE LOADING NEITHER IS ANYTHING ELSE

keeps coming up with whoops something went wrong please refresh

Re: Companies not loading

Anonymous — Wed, 26 Jul 2017 09:16:57 GMT

experiencing the same with all contacts

Re: Errors & Data Missing

robinwyatt — Wed, 26 Jul 2017 09:17:06 GMT

I am also finding that the CRM isn't working properly. Only some company pages load. Most don't, and the main Contacts and Companies tabs are returning a "Whoops. That didn’t go according to plan." (or similar) error. status.hubspot.com says everything should be fine, as of now.

Re: Errors & Data Missing

charlie — Wed, 26 Jul 2017 09:17:45 GMT

Whoops. Let’s try that again.

It looks like your deals didn't load correctly. Please refresh the page and try again.

Re: Deals not accessible

EVL — Wed, 26 Jul 2017 09:19:18 GMT

I'm experiencing the same thing here. Everything else (contacts, dashboard, tasks, companies) works perfectly normal.

Re: Deals not accessible

EVL — Wed, 26 Jul 2017 09:20:00 GMT

Ooops! It's working again!

Thanks, y'all!

Companies is not loading

catherine123 — Wed, 26 Jul 2017 09:21:14 GMT

we are facing a problem when we open companies from CRM

Re: Deals not accessible

Jenny — Wed, 26 Jul 2017 09:24:24 GMT

It's working again here, too!

Re: Errors & Data Missing

robinwyatt — Wed, 26 Jul 2017 09:27:28 GMT

UPDATE: Seems to be working again now, at least for me. Thanks to whoever may have worked on this!

Re: contact not loading

roisinkirby — Wed, 26 Jul 2017 09:38:23 GMT

Hey @Anonymous contacts processing in HubSpot is experiencing delays since 4:50am EST. That's affecting list building, form submission processing, workflows, and other parts of the HubSpot system. We’re actively investigating the cause of this issue and will update this page when more information is available.

All information on this issue will be posted on status.hubspot.com, where you can also subscribe for realtime notifiation updates. I will also keep you posted on this thread.

Re: Contacts processing is currently delayed for customers

roisinkirby — Wed, 26 Jul 2017 09:45:19 GMT

Latest update from status.hubspot.com

Monitoring - We’ve identified and fixed the issue that caused the processing of contacts to be delayed since 4:50am EST. There was no data loss, and list building, form submission processing, workflows, and other parts of the system are now working as expected. We are continuing to monitor the situation.

Re: Contacts processing is currently delayed for customers

roisinkirby — Wed, 26 Jul 2017 09:59:33 GMT

Resolved - The processing of contacts and affected tools in HubSpot is now fully operational. We’ve identified and addressed the cause of the issue as a problem with one of our systems being in a degraded state and the incident has now been fully resolved. There was no data loss.
Jul 26, 05:57 EDT