topic Conversations|Inbox Block and Delete behaviour in Sales Hub Tools

Conversations|Inbox Block and Delete behaviour

PMiller7 — Thu, 28 Oct 2021 14:45:36 GMT

Hello

I have connected my company's shared Office 365 Sales Inbox to HS. The inbox receives a combination of email I want to CRM and other emails such as courier booking notifications which I don't. If I use the Block and Delete sender on the courier's email address, will the email delete from the Office365 account too (because they're connected), or does the setting only apply to HS, please?

Thanks

Paul

Re: Conversations|Inbox Block and Delete behaviour

AdamLPW — Thu, 28 Oct 2021 15:44:17 GMT

Hi @PMiller7,

I'm not aware of a "block and delete sender" option, but it sounds like an Office365 option rather than HubSpot. I'd steer clear of that one! The option you're looking for is the never log list - this is a list of email addresses for whom correspondence will never be logged in your CRM.

Re: Conversations|Inbox Block and Delete behaviour

PMiller7 — Thu, 28 Oct 2021 15:57:25 GMT

Thank you, Adam. It's not exactly intuitive in terms of where the setting lives, is it? Regards Paul