topic Re: How to add SCAT, NPC or CES to the chatflow in Sales Hub Tools

How to add SCAT, NPC or CES to the chatflow

Ahmed_Alkhateb — Tue, 19 Oct 2021 07:23:57 GMT

Hey Folks,

How can I add SCAT, NPC, or CES to the Chatflow after each conversation ends?

How can we integrate AMP email with Chatflow so we can conduct the survey.

The integration will be done by developers

Any idea?

TitiCuisset — Wed, 20 Oct 2021 09:46:05 GMT

Thank you for reaching out.

I want to tag some of our experts on this - @Mike_Eastwood @StefaniUAT @warrendavey do you have any thoughts for @Ahmed_Alkhateb on this?

Thank you

Best

Tiphaine

Mike_Eastwood — Wed, 20 Oct 2021 21:12:34 GMT

Your developers will be able to use the Conversations SDK to add custom code to the Chat.

Have fun

Mike

Ahmed_Alkhateb — Thu, 21 Oct 2021 13:01:54 GMT

Is there any other solution or integrations?

The problem is that our team has no bandwidth to do so.

Thanks

Mike_Eastwood — Sun, 24 Oct 2021 21:56:47 GMT

Lucky for you I received an email, form HubSpot, saying they are adding CSAT to Chatflows.

It's currently in Beta (we get the emails because we're a HubSpot Agency).

Send me a message if you'd like me to see if I can get the beta release turned on in your portal.

-Mike

Mike_Eastwood — Tue, 02 Nov 2021 00:40:35 GMT

UPDATE: the CSAT in Chatflows is currently still in Beta and will only available to Service Hub Pro and Service Hub Enterprise customers.