topic Re: I get open notifications from myself - how can I stop them? in Sales Hub Tools

I get open notifications from myself - how can I stop them?

Moneal — Wed, 24 May 2017 10:10:55 GMT

Every time I look back at an email I sent a contact from either my mail host app or my browser, I get a notification saying someone opened the email. Is there a way to mute the notifications from myself but still receive notifications when the contact opens them?

Re: I get open notifications from myself

roisinkirby — Wed, 15 Mar 2017 09:06:01 GMT

Hey @Moneal are you using the Outlook or Gmail integration? Here are some knowledge articles to help you:

How to stop HubSpot Sales self-open notifications in Outlook

How to edit and utilize User Notifications in the CRM

How do HubSpot Sales notifications work?

Re: I get open notifications from myself

Moneal — Wed, 15 Mar 2017 16:23:52 GMT

I'm using the gmail extension, so that first article would be perfect if there was a gmail version of it!

Re: I get open notifications from myself

roisinkirby — Wed, 15 Mar 2017 16:42:39 GMT

Hey @Moneal, thank you for clarifying.

The instructions linked above are specific to particular settings in Outlook, but for Gmail the action to take is to filter your IP Address.The HubSpot Sales extension has settings that allows you to input any IP address that you do not wish to get notifications for. Full details on how to do this can be found here: How can I block HubSpot Sales notifications from certain IP addresses?

Please note: if your activity is still not being filtered, it is likely that your mobile device, computer, or company uses a dynamic IP address, which means that it consistently changes. You can continue to update the IP address in the Blocked IP Address field.

If you are receiving notifications about your activity when reading email on your mobile device, check out this article to learn how to disable notifications for the HubSpot mobile app on your iPhone.

Re: I get open notifications from myself

ccurtisj — Tue, 11 Apr 2017 22:37:10 GMT

Any plans for more rebust support using the extension to prevent self-open noifications (a la Yesware)?

IP filtering is a pain, and doesn't work if you're frequently working from multiple locations.

Re: I get open notifications from myself

roisinkirby — Wed, 12 Apr 2017 18:46:53 GMT

Hey @ccurtisj I'm not currently aware of Product's Plans, but you can search for updates or post for direct feedback here: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

Re: I get open notifications from myself

Joe-innventx — Tue, 02 May 2017 13:00:17 GMT

What about Outlook for MAC? There seems to be no Sidekick for that...

Thanks!

Joe

Re: I get open notifications from myself

roisinkirby — Wed, 03 May 2017 09:13:52 GMT

Hey @Joe-innventx at this time HubSpot Sales does not support Outlook for Mac, but this feature request is on the roadmap. You can track the idea here: HubSpot Outlook integration for MAC users

Re: I get open notifications from myself

norbertoyoan — Fri, 26 May 2017 13:35:54 GMT

Hi!

It's important no to track self open. When I follow a lead in my crm it is confusing.

This post says... This is useful for:

Blocking your own computers or mobile devices (work, laptop, etc.)
Blocking specific people's IP addresses
Avoiding getting notifications when your colleagues open your emails

I'm specifically interested in item 1 but it's not true. It is not a solution to block an ip. There are a lot of ips, and it is dinamical.

Is there a way to do something like this?

Re: I get open notifications from myself

taf — Thu, 21 Jun 2018 14:30:00 GMT

This needs a solution for gmail users with dynamic IP addresses (which is an awful lot of us!)

Re: I get open notifications from myself - how can I stop them?

bbianchet — Wed, 15 Aug 2018 14:31:09 GMT

Same problem with gmail, will try with IP filtering even if it's not the best solution...

Re: I get open notifications from myself - how can I stop them?

ColdAsWynter — Fri, 07 Sep 2018 15:12:03 GMT

Ok so the "How can I block HubSpot Sales notifications from certain IP addresses?" is extremely helpful if your IP address stays the same all the time which in this day in age is a ridiculous theory as most of us are working remotely half the time.

I found that there isn't a real option to permanently mute my own address from being tracked when I open it myself.

What I do instead is ignore/dismiss my own tracked opens using the Activity Feed or the HubSpot Sales extension (for Chrome) by simply checking to see where it was opened.

for example, if I see that it was opened from Markham, Canada then I know that was just me. if I see it was opened from New Jersey, United States for example, I know that was my client.

The only problem with this method is that when looking at a company/contact/deal and click the tracked details, it doesn't show where that open happened. If that can be updated in HubSpot, I'd be very happy 🙂

Re: I get open notifications from myself - how can I stop them?

Frustrated — Thu, 22 Nov 2018 00:44:10 GMT

I am cancelling this service because you can not contact any support people.

Re: I get open notifications from myself - how can I stop them?

roisinkirby — Fri, 23 Nov 2018 10:30:26 GMT

Hi, @Frustrated my colleague @jennysowyrda was working with you to resolve your question here. Please let me know if you would like us to assist further following the initial questions/instructiosn Jenny asked.

Re: I get open notifications from myself - how can I stop them?

Armin — Sat, 09 Feb 2019 23:00:36 GMT

Has this issue been fixed? I wasn't having it prior for some reason. It also doens't happen on my Mac. Please let me know a fix. The IP filtering doesn't work for me as I have a dynamic IP.

Re: I get open notifications from myself - how can I stop them?

Idan — Thu, 14 Feb 2019 11:34:47 GMT

Also waiting for a solution

Re: I get open notifications from myself

zlorine — Thu, 21 Feb 2019 09:58:24 GMT

hi @roisinkirby, so, are you implying that is no way to avoid this behaviour if you use a dynamic IP unless you change it? Mot IP in Spain where we work from change on daily basis, is there any plan to develop ways to get around this issue?

Activity Notification:I get open notifications from myself checking sent emails via my mobile

Rustylegs — Mon, 08 Apr 2019 22:19:26 GMT

Bacause mobile devices always are dynamic IP addresss that defeats IP filtering of my own mobile. A work around if one could see more data in the notification log to discern its likely origin; like location, device type, MAC address, browser ID, etc. Does the :bcc: link source this info ?

Also, If I copy a 'link' in one of my tracked emails, and paste it into another email, does that link cause a "Clickled" notification in the original email recipent activity log?

Re: I get open notifications from myself

procareportal — Thu, 16 May 2019 16:37:46 GMT

You are not alone folks- My biggest issue with Hubspot is getting self notifications in when using gmail in chrome. Please look into a solution!

Re: I get open notifications from myself - how can I stop them?

omarespo — Tue, 25 Jun 2019 12:46:22 GMT

I can’t seem to open your linked thread. I get a message that says it’s a private resource. Thanks!