topic Re: Chat conversations disappeared from the mobile app in Sales Hub Tools

Chat conversations disappeared from the mobile app

bartosh — Wed, 14 Apr 2021 15:22:34 GMT

I've stopped receiving incoming chat notifications on my Android mobile phone.

Only desktop / email notifications are on. So I went to the application (I have the 31 March 2021 version). And - there is not even the "Conversations" section anywhere!

What to do to restore it?

Re: Chat conversations disappeared from the mobile app

webdew — Thu, 15 Apr 2021 12:22:24 GMT

Hi Bartosh,

Try to reset the noufucations in your user account:
Navigation icon in main settings bar > Notofications
Under mobile tapp tab, check and reset all the settings

Hope this helps!

Re: Chat conversations disappeared from the mobile app

bartosh — Thu, 15 Apr 2021 13:15:54 GMT

You're a real genius, thanks!

Re: Chat conversations disappeared from the mobile app

webdew — Thu, 15 Apr 2021 13:18:52 GMT

glad we were a help @bartosh 🙂