topic Re: Registering phone number: PLEASE READ BEFORE POSTING in Sales Hub Tools

Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda — Wed, 02 Oct 2019 12:23:05 GMT

If you are having trouble registering your phone number, please read this post before posting your question.

If you are unable to register a phone number with HubSpot, please see this document to verify whether your country number is supported by HubSpot sales.

Please note: HubSpot Sales Free and HubSpot Sales Pro users are subject to different limitations.

Supported countries for HubSpot Sales Free users:

Australia
Brazil
Canada
France
Germany
Ireland
Spain
United Kingdom
United States

When using HubSpot Sales Free, you will only be able to call to the country where you are also calling from. For example, if you register a number to call from in the United States, you will only be able to make calls to numbers in the United States.

If your number is supported for your HubSpot account type, there are three potential reasons why you are having difficulty submitting a number:

1. You are using a browser extension that is conflicting with HubSpot.
If you have multiple browser plugins/extensions there could be one that is conflicting with the HubSpot call queue. To troubleshoot this, you will need consult with your IT team (if/where possible) and/or test each plugin by uninstalling to see if, once removed, you are able to register the number successfully.

2. You VOIP system (Voice over Internet Protocol - the software or hardware you use to make calls) conficts with HubSpot & Twilio
HubSpot uses a third-party service, Twilio, to host the Call Queue. There are some VOIP systems, e.g. Aircall, that are not supported by Twilio. If you think this could be affecting your ability to use HubSpot, please consult with your IT team (where possible) and send me details of the VOIP system you are using.

3. You have exceeded the number of registration attempts.
There is a certain number attempts a user can make to register a number with HubSpot/Twilio each day. The registration attempt is capped at 1 attempt per minute and 10 attempts per day per user. If you are repeatedly trying to register a number and exceed this cap, you will need to wait 24hrs.

If you are still experiencing issues after taking these steps, please provide the following information:

1. The phone number you are trying to connect

2. The Hub ID you are looking to connect the phone number to

3. What type of phone you are trying to connect (mobile, landline, skype, etc.)

4. Where in the connection the breakdown is occurring

Thank you,
Jenny

Re: Registering phone number: PLEASE READ BEFORE POSTING

MFrankJohnson — Wed, 20 Mar 2019 00:16:59 GMT

Lithium/Kronos search is limited, so ... in cases like this thread ...
Curious if there's a way to include phrases related to registering phone number -- e.g., phone number registration, calling countries, register phone number, calling from HubSpot, can't call from HubSpot, can't call outside country, can I call from my country, etc. [feel free to add relevant phrases here]

That way, this 'PLEASE READ ...' is included in more Community search results (without the need to pin it to the top).

[ If not, no worries. Google will index all of these pharases within a day or two. 😉 ]

Again, just curious. No need to reply. Thanks.

Re: Registering phone number: PLEASE READ BEFORE POSTING

RLeyman — Wed, 25 Sep 2019 15:11:18 GMT

Hi! Hubspot won't take US area code 555 on our VOIP system to set up the calling feature to call from our phone.

How can we get past this issue?

We are in the US and are using Chrome with Hubspot Sales Pro.

Re: Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda — Wed, 25 Sep 2019 16:43:58 GMT

Hi @RLeyman,

HubSpot does not block 555 numbers on our end, however the number may be blocked by the vendor we partner with. If you can please direct message me the information requested above, I am happy to help!

Thank you,
Jenny

Re: Registering phone number: PLEASE READ BEFORE POSTING

mhasan123 — Fri, 27 Sep 2019 16:43:38 GMT

Hi,

I've been trying to register my UK business phone number, the verification call does come through successfully, but when I enter the verification code on my phone dial, it gives me the error message "not the correct code", but I've definitely entered the correct code and tried doing so multiple different times over the past 2 days. I'm currently using VOIP software called CircleLoop.

Re: Registering phone number: PLEASE READ BEFORE POSTING

JacobSeedlink — Tue, 08 Oct 2019 14:13:36 GMT

Hi Jenny, I am having a problem registering my number. It is a Skype number.

When I type in the 6-digit code, I get the message repeating "please enter your six digit code" as if the call-system isn't registering the code I am inputting.

Re: Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda — Tue, 08 Oct 2019 20:58:12 GMT

Hi @JacobSeedlink,

If you can direct message me the information requested above, I can continue assisting.

Thank you,
Jenny

Re: Registering phone number: PLEASE READ BEFORE POSTING

bhavyabadola — Thu, 24 Oct 2019 09:44:54 GMT

Hi Jenny,

We are based out of Ireland and have been trying to connect our phones to hubspot- tried our office phones, mobiles, everything (didn't exceed daily 10 times either)- we have been getting the following error:

The automated voice on the other end of the line keeps saying "please enter your 6 digit validation code" even when we have entered it. Not sure why this is happening?

Thanks,

Bhavya

Re: Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda — Thu, 24 Oct 2019 13:21:48 GMT

Hi @bhavyabadola,

If you can direct message me the information requested above I am happy to investigate this matter further with you!

Thank you,
Jenny

Re: Registering phone number: PLEASE READ BEFORE POSTING

gabem86 — Thu, 07 Nov 2019 04:18:31 GMT

When the number calls me, it goes straight to voicemail so I'm unable to verify it.

Re: Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda — Thu, 07 Nov 2019 14:15:09 GMT

Hi @gabem86,

If you can direct message me the information requested above I am happy to investigate this matter further with you!

Thank you,
Jenny

Re: Registering phone number: PLEASE READ BEFORE POSTING

RB-Irrig8 — Tue, 03 Dec 2019 20:39:06 GMT

Hello Jenny,

I tried to register my Canadian cell number a few times. After each attempt, I received a call on my device that went straight to voice mail, so I could not enter the verification code. The calling phone number is not blocked and I have no unusual call settings on my iPhone X. Subsequent attempts to register are simply not completed. Any suggestions or ideas? Have others experienced this issue?

Thanks for your time.

Tony

Re: Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda — Tue, 03 Dec 2019 21:11:39 GMT

Hi @RB-Irrig8,

If you can direct message me the information requested above I am happy to investigate this matter further.

Thank you,
Jenny

Re: Registering phone number: PLEASE READ BEFORE POSTING

lordhamm — Wed, 15 Jan 2020 05:57:42 GMT

Hi,

My phone was on do not disturb when hub spot called my number so I could enter my verification code and connect my phone. Now it will not allow me to register my phone number. Any help would be appreciated.

Thanks,

Sachel Hamm

Re: Registering phone number: PLEASE READ BEFORE POSTING

jennysowyrda — Wed, 15 Jan 2020 22:36:27 GMT

Hi @lordhamm,

If you can direct message me the information requested, I am happy to continue troubleshooting this matter with you!

Best,

Jenny

Re: Registering phone number: PLEASE READ BEFORE POSTING

SWIF — Thu, 26 Mar 2020 15:16:22 GMT

f you are still experiencing issues after taking these steps, please provide the following information:

1. The phone number you are trying to connect :

2. The Hub ID you are looking to connect the phone number to :

3. What type of phone you are trying to connect (mobile, landline, skype, etc.) Desktop Circleloop

4. Where in the connection the breakdown is occurring - call comes through on Circle loop, I enter the 6 digit code and I can hear the numbers being entered but it is not registering

Re: Registering phone number: PLEASE READ BEFORE POSTING

siegfriedtheiss — Thu, 26 Mar 2020 15:16:49 GMT

1. The phone number you are trying to connect

2. The Hub ID you are looking to connect the phone number to

3. What type of phone you are trying to connect (mobile, landline, skype, etc.)

landline

4. Where in the connection the breakdown is occurring

Not sure my phone and computer are both on the same internet connection if one goes down the other does.

Re: Registering phone number: PLEASE READ BEFORE POSTING

FrankStegmaier — Thu, 26 Mar 2020 15:17:11 GMT

If you are still experiencing issues after taking these steps, please provide the following information:

1. The phone number you are trying to connect

2. The Hub ID you are looking to connect the phone number to

3. What type of phone you are trying to connect (mobile, landline, skype, etc.)

mobile

4. Where in the connection the breakdown is occurring

hubspot displays that cannot connect to this number

Re: Registering phone number: PLEASE READ BEFORE POSTING

RalphParkhurst — Thu, 26 Mar 2020 15:17:41 GMT

Hi Jenny,

I am still having trouble registering my phone. Here is the information you requested:

1. The phone number you are trying to connect + (an Australian phone)

2. The Hub ID you are looking to connect the phone number to

3. What type of phone you are trying to connect (mobile, landline, skype, etc.) mobile

4. Where in the connection the breakdown is occurring My phone rings, I answer, and I am asked to enter the six digit number (which I see on the screen). I enter the number that I see on the screen, I can hear the DTMF six touch-tones being sent, but the system constatntly responds with a message that the number was incorrect. After three tries the system says try again later. I try a day later, but with the same result.

Re: Registering phone number: PLEASE READ BEFORE POSTING

RalphParkhurst — Tue, 24 Mar 2020 22:11:35 GMT

Hello Jenny,

I just tried it again and it has now registered correctly. The only think I changed this time was that I used an extra 0 in my phone number. I will explain it here in case it helps other cellphone users here in Australia...

Normally, when I call another mobile number from within Australia, I dial 04 followed by the number, such as 04 12 345 678.

When I am in the USA, and I want to call an Australian number, I would dial +61 4 12 345 678, that is drooping the leading zero. This is the number format I had been using with Hubspot, and indeed the hubspot dialler did ring me.

However, to get it to work, I entered into Hubspot +61 04 12 345 678 with the extra zero. To my suprise, Hubspot system also dialled me, and this time registration completed correctly the first time.

I hope this helps.

Ralph.