topic Re: Unknown sender closed this thread in Sales Hub Tools

Unknown sender closed this thread

DSr0 — Wed, 31 Mar 2021 12:54:25 GMT

who is Unknown sender and how it can close conversations?

so manager sees notification on conversation but can't find it because it instantly closed by Unknown sender

Re: Unknown sender closed this thread

PamCotton — Thu, 01 Apr 2021 22:14:14 GMT

Hello @DSr0

From what I can tell, this is working as designed. Conversation threads can be closed in several ways:

Manually click "Close" in the thread header
Use "Send and close" to send a reply message and close the thread in one action
Move an associated ticket into a "Closed" pipeline stage
Close threads via bulk actions

Given the screenshots you've provided, several of these scenarios may have played out. For example, you've highlighted that a ticket was closed. If that ticket was associated with a conversation thread, that thread would also be closed.

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

Re: Unknown sender closed this thread

DSr0 — Fri, 02 Apr 2021 05:05:12 GMT

Thanks. This is exactly this case "Move an associated ticket into a "Closed" pipeline stage"

Re: Unknown sender closed this thread

PamCotton — Mon, 05 Apr 2021 15:42:56 GMT

@DSr0 thank you for letting us know, I am glad this was solved.

Kindly,

Pam