topic Re: [Question] Is it possible to control the chat displayed for each user? in Sales Hub Tools

[Question] Is it possible to control the chat displayed for each user?

ik — Wed, 13 Jan 2021 15:26:23 GMT

I run a Shopify site that users from all over the world access, and I want to control the chat channels that are displayed for each user in each country.
(USA dedicated channel for USA users, Japan dedicated channel for Japanese users)

Specifically, I would like to register a country tag for each member and control it by the value of the tag.
Example:
USA user: Register "country_USA"
Japanese user: Register "country_JAPAN"

↓

・ For USA users, only the chat channel dedicated to USA is displayed.
・ For Japanese users, only chat channels dedicated to Japan are displayed.

Is this specification feasible with "Hubspot"?

Re: [Question] Is it possible to control the chat displayed for each user?

TitiCuisset — Thu, 14 Jan 2021 08:49:33 GMT

Hi @ik

Thank you for reaching out.

You can do that by changing the targeting rules of the chatflow, here is a resource that can help:

Use targeting rules in pop-up forms and chatflows

Hope that helps.
Have a lovely day,
Tiphaine.

Re: [Question] Is it possible to control the chat displayed for each user?

ik — Sat, 16 Jan 2021 01:10:52 GMT

Thank you for your reply!

Is it necessary to link Shopify with Hubspot in order to use targeting rules in chat flow based on Shopify customer tag information?
https://knowledge.hubspot.com/integrations/how-do-i-use-the-shopify-integration

By linking, it is recognized that Shopify's customer tag information can be specified in the targeting rules on the Hubspot side.

Re: [Question] Is it possible to control the chat displayed for each user?

TitiCuisset — Mon, 18 Jan 2021 14:11:02 GMT

Hi @ik

Thank you for your reply.

Indeed, installing Shopify and HubSpot will allow you to sync tags as a property within HubSpot. You will then be able to create a lists based on these tags, and to use this list as targeting rule in your chatflow

Thank you

Best,

Tiphaine

Re: [Question] Is it possible to control the chat displayed for each user?

ik — Tue, 19 Jan 2021 05:59:24 GMT

@TitiCuisset

Thank you, I understand!

Try out Shopify and Hubspot together.