topic Re: Google Meet link missing in Google Calendar since recently (September 2020) in Sales Hub Tools

Google Meet link missing in Google Calendar since recently (September 2020)

alewolf — Mon, 21 Dec 2020 15:01:29 GMT

Since a few days / weeks Google Calendar doesn't automatically add a Google Meet link to an appointmet booked through a HubSpot Meeting anymore.

It was reported in another thread already, that was about a similar topic, but I think this one needs an own post in order to make it easier to discover.

Here's the link where the issue has already been reported with a few answers by HubSpot telling that they are looking into it with Google: https://community.hubspot.com/t5/HubSpot-Ideas/Add-Google-Meet-link-to-Meetings/idc-p/367363/highlight/true#M64031

If anyone has updates, please post them here.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

doneill — Fri, 04 Sep 2020 14:54:01 GMT

Hey @alewolf!

Google has started to roll out its new Gsuite experience which is changing how Google Calendar and Google Meet interact together. You can read more about that here.

In order to resolve this issue, our product team has recommended running through the following steps offered by Google Support:

Check out the new integrated experience: https://support.google.com/a/answer/9942027
Turn on Google Meet: https://support.google.com/a/answer/9493952

Once you follow the above steps from Google then these links should be added to your invites.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

EdfromParis — Fri, 04 Sep 2020 17:13:42 GMT

Hi Doneill,

Many thanks.

However, we have tried these steps and they do not seem to work.

Would you have another idea to fix this?

Thank you.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

alewolf — Fri, 04 Sep 2020 18:43:17 GMT

Hi @doneill

Thanks for your suggestions.

1. It used to work before

2. All the settings in calendar like "Automatically add video conferencing to events users create" are turned on.

If you could provide the exact settings that need to be changed in order to fix this, that would be helpful.

Thanks

Aleksandar

Re: Google Meet link missing in Google Calendar since recently (September 2020)

doneill — Thu, 10 Sep 2020 13:34:44 GMT

Hey @alewolf

I hope you are well! Our team has been working on a solution for this and the team has started to release change that will add Google Meet information to calendar events created through Meetings.

This only applies to events created from Meetings.
The Google Meet link will only be added if your calendar has the "Automatically add Google Meet video conference to events I create" setting enabled. If you do not have this option, that is because your IT admin has disabled it.
If a user has the Google Meet setting enabled in Google Calendar, but also Zoom integrated with Meetings in HubSpot, events created from Meetings will have Zoom links, not Google Meet ones. Zoom will take precedence in HubSpot.

This is being released in groups to portals on Hubspot so please keep a lookout for this in the coming days.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

alewolf — Thu, 10 Sep 2020 13:35:12 GMT

@doneill Wonderful. Thanks !

Re: Google Meet link missing in Google Calendar since recently (September 2020)

charlesf — Wed, 07 Oct 2020 17:55:32 GMT

any update here, this post indicated a release 'in the coming days' and that was four weeks ago.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

doneill — Fri, 09 Oct 2020 09:24:32 GMT

Hey @charlesf! There is indeed! Please check out the details on our knowledge base article here.

There should be an option to add your Google meet link. Could you please go through those steps and ensure everything is set up correctly? Let me know if you have any questions.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

charlesf — Fri, 09 Oct 2020 10:45:37 GMT

unfortunately, that link to automatically add Google Meet link in google calendar settings isn't there and yes we have a Business google apps for work account

Re: Google Meet link missing in Google Calendar since recently (September 2020)

MissTipsi — Mon, 21 Dec 2020 14:50:08 GMT

@charlesf did you get this working? Find ourselves in a similar situation. Paid account, all settings seem correct, but no checkbox under the "play notification sounds" where this can be added/disabled at the individual user level.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

charlesf — Mon, 21 Dec 2020 14:52:26 GMT

For us, it appears to work automatically having connected google workplace account to Hubspot in integrations...we didn't do anything but it is there..i think what happens is that by connecting HS to GW, when a calendar invite is created in your google calendar, it automatically adds the Meet link...

Re: Google Meet link missing in Google Calendar since recently (September 2020)

MissTipsi — Mon, 21 Dec 2020 15:47:48 GMT

great, thank you @charlesf appreciate the quick response.

Re: Google Meet link missing in Google Calendar since recently (September 2020)

PedroMarzagao — Fri, 07 May 2021 09:15:44 GMT

For GSuite users I believe this needs to be done at the Admin level.

Please check this Google Suite support page

Re: Google Meet link missing in Google Calendar since recently (September 2020)

doneill — Fri, 07 May 2021 09:26:57 GMT

Hey All!

HubSpot recently released an integration that allows you to integrate Google Meet with the HubSpot meetings tool! You can see how to connect this and set it up in our knowledge base documentation here.