topic Possible to hide Messages widget and launch via external call? in Sales Hub Tools

Possible to hide Messages widget and launch via external call?

mjohnson290 — Thu, 09 Aug 2018 17:14:16 GMT

I'm working on implementing Hubspot Messages (Hubspot Conversations? The terminology is a bit confusing) onto our site but was wondering if there is a way to hide the widget and launch via a JS call so we could work it into our design.

Is this possible? Thanks!

Re: Possible to hide Messages widget and launch via external call?

MFrankJohnson — Thu, 09 Aug 2018 18:29:36 GMT

Hey @mjohnson290 [Great name. haha], we've pinged a some design devs who may have seen this new functionality - @tjoyce, @DaniellePeters, @Stephanie-OG

FYI - the serious devs only occasionally stray outside the Design forum, so if you have design, .js, HubL, CSS, HTML questions it's best to post there. You'll get answers MUCH faster.

Always happy to help. Reach out anytime if we can be of assistance with HubSpot.

Best,
Frank

www.MFrankJohnson.com

Re: Possible to hide Messages widget and launch via external call?

tjoyce — Thu, 09 Aug 2018 18:45:17 GMT

Hello @mjohnson290 - Unfortunately, since the chat trigger is hidden inside of an iframe, there aren't really any JS hacks that you could try. And, I have't seen any documentation as far as callbacks for the embed code. I think, for now, that's a probably not.

Thanks for looping us in @MFrankJohnson

Re: Possible to hide Messages widget and launch via external call?

mjohnson290 — Thu, 09 Aug 2018 19:06:02 GMT

Thanks for the reply!

Yeah I was kind of assuming that was the case - that there is currently no way to do what I'm trying. Looks like I'll have to just plug it in as is for now and hope for more flexibility in the future.

Thanks again!